Join Our Team

We are seeking a highly organised, Service Support Executive to join our Service team at Prentice Portadown. This is an exciting opportunity to work with two premium automotive brands (BMW & MINI), supporting our Service and Sales departments while delivering exceptional customer service at every stage of the customer journey. This role is a back of house role designed to assist the efficient day to day running of a fast paced service department.

Working Hours

• Monday to Friday:

  8:00am – 5:00pm

• Saturday (rota basis):

  9:00am – 1:00pm

This is a full-time, permanent position.

Key Responsibilities

As a Service Support Executive, you will play a pivotal role in supporting both the Service and Sales teams. Duties will include:

• Assisting with inbound and outbound service department enquiries

• Supporting Service Advisors with administrative duties

• Managing and updating CRM systems to maintain accurate customer records

• Handling customer queries professionally and promptly

• Accurately costing

  retail, warranty and internal repair orders

  in line with manufacturer and company guidelines.

About You

The ideal candidate will:

• Have previous experience in an automotive, service, or administrative role (preferred)

• Possess excellent communication and organisational skills

• Be highly computer literate with experience using CRM systems

• Thrive in a fast-paced environment

• Demonstrate strong attention to detail

• Deliver outstanding customer service with a professional manner

• Work effectively both independently and as part of a team

What We Offer

• On Target Earnings up to £35,000

• Company pension scheme

• Long service annual leave rewards

• Staff parking

• Staff discounts

• Ongoing training and development with a premium brand

• Supportive and professional team culture

To apply, please send your CV to recruitment@prenticegroup.co.uk.

Closing date: Applications will be reviewed as they are received, so early applications are encouraged.