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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
309 ratings and 144 comments received in the last 90 days.
22 September 2024
It was a pleasure to deal with William as he was so pleasant, helpful and knowledgeable.
21 September 2024
Excellent customer service and support
17 September 2024
As above, William Tang made the process so easy
13 September 2024
Stephen the sales guy was fantastic. Very helpful.
10 September 2024
Helpful
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
09 September 2024
William Tang and the team were brilliant! I ordered and received my new car in 6 weeks with no problems and I was updated throughout!
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words on William also. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
09 September 2024
Everything happened as scheduled.
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
03 September 2024
Everyone was superb during the handover of the new car, all of our questions answered regarding the functions of the new car by the BMW guru (apologies I can't remember his name) and everything was spot on.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
03 September 2024
Keith Craig was exceptional in terms of service, approachability and friendly demeanour. A pleasure to deal with.
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with Keith and we look forward to welcoming you in the future. Managing Director, Joanne Houston
27 August 2024
Great service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience with William. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 August 2024
All staff with whom I came in contact were friendly, knowledgeable and prepared to help in answering any questions or queries put to them. So overall very satisfied with the experience.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
23 August 2024
Good service and support.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
19 August 2024
All staff very friendly each time I visited.
Response from Prentice
I am so pleased to hear such positive feedback on your experiences with Stephen. We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
05 August 2024
Stephen was always pleasant and very helpful as were Keith, Rachel and the gentleman who explained the details of the car. Thank you to all.
Response from Prentice
We are delighted to hear about your positive experience at Prentice. Thank you for your kind comments, your satisfaction is our utmost priority. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 July 2024
William Tang was excellent. Professional and attentive throughout. Everything was very straightforward and explained simply. Jonathan was also excellent in helping me get the car set up, talking through the settings in the car etc.
Response from Prentice
Delighted you had such a great experience on your recent visit with William, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
29 September 2024
Friendly staff
28 September 2024
No option on website to choose EGR Recall. Once I received a message to say my car was ready for collection, I got a lift to the garage and still had to wait 20 minutes. Felt like it wasn't really ready. Getting the vehicle health check was very nice
28 September 2024
Professional
27 September 2024
Absolutely no concerns with my visit to the service centre. Brian Curry from Service Reception was helpfull throughout my visit to the Service Centre.
27 September 2024
Great service and staff are very friendly
26 September 2024
They did what was requested
26 September 2024
Helpful .Fast/good service
26 September 2024
Very satisfied. Returned my vehicle on completion to my place of work. Very much appreciated.
25 September 2024
Friendly knowledgeable staff
25 September 2024
Once again the service department was very informative and kept me well informed.
25 September 2024
Everything was explained in full what to expect
24 September 2024
No hassle
23 September 2024
Carried out the service while I waited and vehicle brought back round to me washed and vacuumed.
23 September 2024
Excellent customer service
22 September 2024
Pleasant and informative
20 September 2024
Second time with service ,excellent,
19 September 2024
As previous car returned in excellent condition
19 September 2024
the staff were very attentive in clearly explaining the that was required.
18 September 2024
Exceptional service
17 September 2024
Broke a pipe in my car, told me I would have to get a bus home as the car will not get sorted that day. Very unprofessional. Worst customer service I've ever experienced
15 September 2024
Excellent service kept informed of what was required and time to complete
13 September 2024
They did what they said would do and on time
13 September 2024
Excellent customer service. Kept me informed throughout
13 September 2024
Information provided when contacted, very helpful
11 September 2024
Car was delivered back when promised
Response from Prentice
Thank you for sharing your experience with us and providing such positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
11 September 2024
Friendly helpful staff
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
10 September 2024
Like I said friendly and professional service from start to finish.
Response from Prentice
Thank you for such positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
10 September 2024
Responsive to queries, professional, no surprises
Response from Prentice
Thank you for sharing your experience with us and providing such positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 September 2024
Very professional to deal with, and very helpful. I was kept well informed and made feel very welcome.
Response from Prentice
Thank you for sharing your experience with us and providing such positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 September 2024
Very satisfied, made fell very welcome and my car car was only in for a BMW recall.
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston
07 September 2024
Very helpful and friendly
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 September 2024
Very efficient
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston
06 September 2024
Very satisfied.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
05 September 2024
Service carried out as expected
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
05 September 2024
Here the service and attention has been excellent. The after sales manager has dealt with me in a professional and accommodating manner always. She has responded to my concerns with utmost professionalism and demonstrated a willingness to assist me
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Managing Director, Joanne Houston
04 September 2024
Hassle free service.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
03 September 2024
I enjoyed my visit, wonderful customer service. Fast car service.
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
02 September 2024
Answered all questions
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 September 2024
My car wasn't washed or hoovered after the service. It was with bmw for48 hours.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
01 September 2024
Helpful staff, good service
Response from Prentice
Thank you for taking the time to complete our survey and leaving a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
29 August 2024
It was great
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
29 August 2024
Excellent
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
28 August 2024
they looked after me perfectly. I recieved much better service than I normally get at Mercedes...
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed efficiently and professionally. Managing Director, Joanne Houston
28 August 2024
Easy to deal with friendly staff
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
28 August 2024
The works were arranged at a time to suit me and the ease of arranging through Whatsapp is a great idea, well done. The vehicle was ready when I was told it was going to be. There is not a single thing I can find fault in with the service provided.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
28 August 2024
Very satisfied jeep was booked in and had no problems what so ever
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed efficiently. Managing Director, Joanne Houston
28 August 2024
All the service team were brilliant
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
28 August 2024
Recall was done and I was phoned to pick car up. Car had been cleaned too.
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston.
26 August 2024
Yea good service but I had a recall on a previous bmw and got a read out and paperwork on works carried out but this time all good except I never got any paperwork on works carried out
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
26 August 2024
Very good company to deal with, I always find the staff to be courteous and professional
Response from Prentice
Thank you for taking the time to complete our survey and leaving a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
26 August 2024
After my car initially not having the ECR cooler replacement completed on the day booked in initially, Brian arranged for my car to be driven to my door the following day. The team went above and beyond and were more than kind.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed efficiently and professionally with Brian. Managing Director, Joanne Houston
26 August 2024
Front tyres needed to be pumped up after the service was completed.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
25 August 2024
Quick and friendly service. Good communication.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
24 August 2024
Staff listened advised and did their with a lovely mannor
Response from Prentice
Thank you for such positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
23 August 2024
Again it was amazing service from start to finish.
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
23 August 2024
Nice to deal with
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
21 August 2024
Quick & Hassel free, great feed back
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
21 August 2024
brilliant! one of the best bmw centres ive dealt with out of the few ive been to.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
21 August 2024
Clear pricing, carried out on time, clean and tidy with no trace on paint etc of work being carried out.
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
20 August 2024
As above
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
20 August 2024
Very satisfied with the service and got lovely BMW merch when collecting the car
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
20 August 2024
Kept fully informed about everything that was being undertaken with the car during service/repair.
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston
19 August 2024
Although there was a slight delay from my appointment time until the time was taken for repair this did not inconvenience me and I was given a 'goodie bag' as an apology.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
19 August 2024
Everyone was great and very pleasant.
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston
19 August 2024
It was carried out punctually and at a reasonable price
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
17 August 2024
Treated with complete respect and courtesy upon every step of the process from contacting the dealer to picking the car back up as well as being gifted some goodies. Even met the manager of the shop and was a complete gent.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 August 2024
Good service friendly staff
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review, customer service is always our main priority. We look forward to welcoming you back soon! Managing Director, Joanne Houston
17 August 2024
Was slick and easy, professional
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
16 August 2024
Fast lane appointments available; private working area offered; friendly staff.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 August 2024
Laura was very helpful and kept me updated throughout the process!
Response from Prentice
Thank you for sharing your experience with us, providing such positive feedback regarding Laura in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
16 August 2024
Excellent service.
Response from Prentice
Thank you for such positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
15 August 2024
Outstanding
Response from Prentice
Thank you for such positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
14 August 2024
Very satisfied
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. Your feedback is extremely valuable to us. Managing Director, Joanne Houston
14 August 2024
The staff are so experienced in the service department with special thanks to Brian & Kyle
Response from Prentice
Thank you for sharing your experience with us and providing very positive feedback regarding Brian and Kyle. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 August 2024
Again very efficient and I got my car back the same day, along with a goody bag which was such a nice touch
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
13 August 2024
Brian Currie ensured i was brilliantly looked after
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback regarding Brian in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
12 August 2024
Paschal the service manager is always very helpful and nothing is too much trouble for him
Response from Prentice
Thank you for such positive feedback and your very kind comments regarding Paschal. It is greatly appreciated. Managing Director, Joanne Houston
12 August 2024
Me and my car were taken care of to an excellent standard by the staff members
Response from Prentice
Thank you for sharing your experience with us, providing such positive feedback on our customer service. Managing Director, Joanne Houston
12 August 2024
Everything I needed checked was done and I was well informed.
Response from Prentice
Thank you for your positive feedback in our survey. We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
11 August 2024
Excellent treatment to resolve the issue
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston
11 August 2024
Very helpful and informative
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
11 August 2024
Great service and all staff are incredibly helpful and friendly
Response from Prentice
Thank you for sharing your positive experience with us and providing detailed feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
10 August 2024
I have never had any issues with the standard of service I have received from them and I have gone there for the last 20 years
Response from Prentice
We are delighted to hear about your positive experience, your satisfaction is our utmost priority. Thank you for your continued support. Managing Director, Joanne Houston
10 August 2024
Very happy with the service
Response from Prentice
Thank you for your 5-Star review. Your feedback is very much appreciated. Managing Director, Joanne Houston
08 August 2024
Perfect ??
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
07 August 2024
Provided updates on time to completion and a place to work while I waited.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
07 August 2024
Due to the excellent customer service from the friendly and helpful staff.
Response from Prentice
Thank you for 5-Star review and such positive feedback regarding our staff! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
06 August 2024
Great service provided. Offered refreshments once we arrived, kept well informed of what was going on. No courtesy car available but were offered a lift to where we wanted to go and collected again. Given a goodie bag courtesy of BMW too
Response from Prentice
Thank you for completing the survey. I am delighted you had a positive experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
06 August 2024
Everything done as agreed and on time.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 August 2024
The reception staff and workshop staff that I spoke to were pleasant and helpful.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
06 August 2024
Could not have been more accommodating. I even got a desk to do some work with my laptop. Ladies where so helpful and was one of the best experiences i have had at a car dealership.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
05 August 2024
My experience with bmw portadown was excellent we went in and signed in and a driver left us into the town until the car was ready and then picked us up and took us back to prentice portadown great service they didn't have to do that
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
04 August 2024
Excellent
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
04 August 2024
Never had any issues
Response from Prentice
Thank you for your feedback and 5-Star review, it is greatly appreciated. Managing Director, Joanne Houston
04 August 2024
Good service
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
03 August 2024
Professional service great customer service
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
03 August 2024
This company takes the time to make sure they are finding exactly what their clients need and want.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 August 2024
Good management
Response from Prentice
We really appreciate you taking the time to leave us your review. Managing Director, Joanne Houston
02 August 2024
Very satisfied with the whole process
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
31 July 2024
I was kept in the loop all the way through, as my car was in for full service and investigation of a noise that had come into the engine. Suffice to say, the noise was detected and solved After a few days. My car is now running well so far.
Response from Prentice
We really appreciate you taking the time to leave us your review. I am glad to hear your service and investigation was completed in a timely manner. Managing Director, Joanne Houston
30 July 2024
Service is always a pleasure and professional. However as stated previously not all team members seem to have the same level of friendly and professional attitude towards customers.
Response from Prentice
Thank you for your feedback, it is greatly appreciated. Managing Director, Joanne Houston
30 July 2024
Recall was carried out efficiently and kept informed throughout.
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. I am glad to hear your recall was completed efficiently. Managing Director, Joanne Houston
29 July 2024
Fast track service took an hour longer than expected. Disappointing as not kept informed.
Response from Prentice
Thank you for taking the time to complete our survey. Managing Director, Joanne Houston
27 July 2024
Many thanks to Brian Currie and the Service Team! Always professional and always a straight forward slick service! Always treated very well! Can't compliment them enough.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback about Brian and the service team in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
27 July 2024
Excellent after sales service
Response from Prentice
I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
26 July 2024
Completely satisfied with the way the scheduling, the servicing of my X5, and timely manner it was done by Prentice Portadown.
Response from Prentice
Thank you for sharing your positive experience with us and your kind words about our team. We look forward to welcoming you back soon! Managing Director, Joanne Houston
25 July 2024
Vehicle returned faster than expected
Response from Prentice
Thank you for taking the time to complete our survey. Managing Director, Joanne Houston
25 July 2024
Service was very efficient and professional
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed efficiently and professionally. Managing Director, Joanne Houston
24 July 2024
Friendly staff. Brian the service manager is extremely helpful
Response from Prentice
Thank you for sharing your positive experience with us and your kind words about Brian also. We’re grateful to have you as a valued customer. We look forward to welcoming you back soon! Managing Director, Joanne Houston
23 July 2024
See above
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
22 July 2024
Really helpful Sharp outfit
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. We look forward to welcoming you back soon! Managing Director, Joanne Houston
19 July 2024
Great got things sorted efficiently
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
19 July 2024
Hassle free, got beaks exchanged I could approve them online with no mechanic bookings etc
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 July 2024
The gift bag was a good gesture
Response from Prentice
Thank you for completing the survey and leaving such a positive review. Managing Director, Joanne Houston
18 July 2024
Easy to communicate with , quick turnaround
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
17 July 2024
again they are always polite and keep you informed what is happening
Response from Prentice
Thank you for taking the time to complete our survey. Managing Director, Joanne Houston
16 July 2024
When speaking with one of your service people I had a few questions regarding my BMW App. which were all resolved. All the service people where very helpful and supportive
Response from Prentice
Thank you for sharing your positive experience with us and your kind words about Keith and our service team. We look forward to welcoming you back soon! Managing Director, Joanne Houston
16 July 2024
Lisa the service manager was exceptionally professional and detailed in what my car needed to resolve my issues.
Response from Prentice
Thank you for such kind words about Lisa and her team. We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we look forward to having you back very soon. Managing Director, Joanne Houston
16 July 2024
No complaints
Response from Prentice
Thank you for taking the time to complete our survey. Managing Director, Joanne Houston
15 July 2024
Good service had no problems
Response from Prentice
Thank you for your positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
11 July 2024
Nothing was to much trouble
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and your kind words about Ian. We look forward to welcoming you back soon! Managing Director, Joanne Houston
10 July 2024
Work carried out as requested
Response from Prentice
Thank you for sharing your positive experience with us. We look forward to welcoming you back soon! Managing Director, Joanne Houston
10 July 2024
Great customer service from the moment I set foot in the place
Response from Prentice
Thank you for your kind words. We really appreciate you taking the time to leave us your 5-star review. Managing Director, Joanne Houston
09 July 2024
Kyle was excellent and extremely helpful
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with Kyle and we look forward to welcoming you in the future. Managing Director, Joanne Houston
09 July 2024
Work completed in time agreed at the arranged appointment time.
Response from Prentice
Thank you for your feedback, it is greatly appreciated. Managing Director, Joanne Houston
08 July 2024
Really easy from check in with Joanne I think that was her name) to updates from Kyle - excellent customer service
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
07 July 2024
Very professional from start to finish, across all staff from reception to driving off.
Response from Prentice
Thank you for such positive feedback, it is greatly appreciated. Managing Director, Joanne Houston
06 July 2024
We have only been dealing with the company a short while. But the workmanship was second to none.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. We look forward to having you back very soon. Managing Director, Joanne Houston
28 September 2024
Deal efficiently concluded. Paperwork & financing well explained & the car was ready for collection quickly. Impressive.