OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
169 ratings and 82 comments received in the last 90 days.
01 July 2025
From choosing the car, to purchasing, to delivery and collection we were delighted. we were informed regularly by email about the ongoing order. When the car came into BMW we were contacted by both email and phone call to make the handover easy.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Richard could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
01 July 2025
Keith went above and beyond to make the experience special for us. The car was delivered way ahead of schedule which is unheard of in the motor industry!
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on Keith. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
08 June 2025
There were some damage with my order but all was sorted swiftly with apologies.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Richard could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
06 June 2025
I have been a returning customer, always being greeted with fantastic service from Keith Craig and his team at Prentice Portadown.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
03 June 2025
I have dealt with James a number of times and he has a good grasp of what I look for in my vehicle purchases.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on James. Your support means a lot to us, and we're glad we could help you find the perfect car yet again. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
29 May 2025
Attentive, knowledgeable and professional
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
22 May 2025
Everything went so smoothly - the epitome of courtesy and professionalism
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
30 April 2025
Excellent service. Highly efficient.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
William Tang was very knowledgeable
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about William. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
03 July 2025
Courtesy car was
03 July 2025
Yet again friendly very welcoming.
02 July 2025
Excellent.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
01 July 2025
Excellent customer service
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally with those involved. Managing Director, Joanne Houston
30 June 2025
Great communication,reliability and efficiency..car picked up and dropped off as arranged.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 June 2025
Check was carried out quickly.
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
22 June 2025
Ciaran was very easy to work with and kept us updated throughout the process. Very professional.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
22 June 2025
The guy I was dealing with was very informative and kept Me posted. He seemed to genuinely car that I was looked after
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally with Kyle. Managing Director, Joanne Houston
22 June 2025
Helpful thorough and welcoming
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
18 June 2025
Great customer service from start to finish.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 July 2025
Handover all went extremely smooth everything well explained