PRENTICE BMW SEPTEMBER STOCK EVENT ON NOW.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
264 ratings and 153 comments received in the last 90 days.
04 August 2026
A great experience buying from Prentice Portadown. Thanks to James G, James H and Richard who were all very helpful from start to finish which made the purchase straightforward and easy
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
08 July 2026
Everyone was helpful and explained fully every step of the process
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
28 June 2026
Fergal Hughes was excellent
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
25 June 2026
The sales person Stephen was excellent explaining everything made time for me when I visited the showroom. Made sure everything was right on handover and contacted me the next day to make sure everything was ok. Excellent.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
05 September 2026
First class service
05 September 2026
Things went badly wrong. My new car was unable to be driven. However Colin, Service Manager was great. He did everything he could to resolve the matter. I was far from happy with the situation. However Colin has delivered everything he promised.
05 September 2026
It was an effortless experience everything went smoothly.
03 September 2026
Professional & seamless experience
02 September 2026
Work completed as agreed and car was washed and ready for pick up as arranged
02 September 2026
My son and I know several other 3 series owners who have also had their cars recalled for airbag replacement. When they collected their cars they were given a bag with some gifts to help compensate them for their inconvenience. My son didn't get this
02 September 2026
The staff were friendly and very helpful
02 September 2026
There were no issues and communication was good.
02 September 2026
Professional, courteous staff who go the extra mile to facilitate me as a customer.
02 September 2026
Excellent service from beginning to end
02 September 2026
Quick and well priced
02 September 2026
I could find no fault in anything.
01 September 2026
Great service
01 September 2026
I was dealing with a man named Jack he was very easy to deal with and nothing was a problem he just made everything so easy and took care of everything
01 September 2026
Brilliant on that end Showroom staff and service staff were excellent couldn't do enough.Simple and easy. Should be proud of your staff in every way.
31 August 2026
Easy to communicate through watsap very friendly team. Excellent
31 August 2026
Excellent service as always from the team at Prentice BMW.
31 August 2026
I have been a Prentice customer for over 20 years, and they are definitely the best BMW dealership in N.Ireland, which is why I always go back to them
30 August 2026
The premises were comfortable to wait and work in, and any staff I came into contact with were professional, friendly, and courteous.
30 August 2026
Professional, top quality, service, delivering peace of mind and confidence in my vehicle for the completion of therecommended service interval.
30 August 2026
Received courteous efficiency.
30 August 2026
Satisfied
30 August 2026
Great service from start to finish. Lisa McMenemy is an amazing asset to BMW
29 August 2026
Always pretty good service
29 August 2026
Excellent service by the front desk staff very helpful
29 August 2026
Great service my car was up for a system update & it also got an overall check & got a complimentary wash. Also good communication for prentice portadown
29 August 2026
I received a friendly efficient service and rebooked for further work to enable a courtesy car.
28 August 2026
the staff at reception were very cooperative and friendly. the mechanic phoned when car was ready. his name was jack and I appreciated his recommendations and advise.
27 August 2026
A great service lovely staff helpful an kind
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
27 August 2026
Customer service is on point
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
26 August 2026
From check in with Ian, review service and contact/update all was perfect. 1star dropped as asked for car to be washed/vacuumed, car washed, interior hoovered, boot left untouched.very small observation and should not detract from the excellent desk
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
26 August 2026
I was contacted by the service agent and advised the different things that needed carried out on the car. I was kept updated throughout the day
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
25 August 2026
Very satisfied. Busy at most times in the morning. Dealt with in a prompt manner. Due to work commitments, that day, was given lift back to work. Very much appreciated.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 August 2026
Prentice creates a really friendly and welcoming atmosphere. The customer service team explained everything clearly, and the mechanic did a fantastic job. I've now bought two cars from Prentice and have been very happy with the service both times. I'
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 August 2026
Very professional, and keep me informed, as to when my car would be ready
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 August 2026
Car wash and clean was not good.
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
23 August 2026
A good service
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
22 August 2026
Great friendly professional service
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
22 August 2026
Happy with overall service experience
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
21 August 2026
Suggested some expensive repair work that needed done which was not actually needed
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
21 August 2026
Prentice and always very professional, plenty of option to contact them with timely updates during the service.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
20 August 2026
The staff are professional and the technicians managed to pinpoint the root cause of my problem in just one day.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 August 2026
Everything done in a timely manner, staff very friendly & looked into a separate issue apart from the actual service with no issues at all.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
19 August 2026
Both Brian and Colin where very understanding with my issues.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 August 2026
Quick service
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
19 August 2026
Perfect customer service from start to finish
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
17 August 2026
Staff were great however requested software update was not carried out and had to leave vehicle for the rest of the day to have this carried out. Still waiting to hear back from service team on G42 headlight seal test.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
15 August 2026
Everyone was very attentive and explained everything very well
Response from Prentice
Thank you so much for your time completing our survey and providing valuable feedback. Managing Director, Joanne Houston
15 August 2026
A professional approach adopted to me as a customer & my car , it's just a pleasure & not a nightmare
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
12 August 2026
The mark of truly exceptional customer service, and a business that delivers it, is how they handle a situation when things go wrong, which they do. This was the case for me but the Prentice team handled it exceptionally well. Which I appreciated.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
09 August 2026
Staff friendly & efficient
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
09 August 2026
Always great service from Prentice Portadown. Iain Hutchinson is a great asset to Prentice. Clear communication and informative and always polite!
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
07 August 2026
Very punctual, courteous and professional service
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
07 August 2026
Ridiculous service. Couldn't t get anyone to answer phone calls or call back. Then received an invoice for £700 for a window regulator when the ca was under warranty. When I asked about this the guy said he forgot to check
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
07 August 2026
No issues with the service but I was disappointed not to receive any updates/ a video review of my car after the service. I also didn't receive a call/ message to tell me the car was available for pick up.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
07 August 2026
No hassle with making the appointment with check in or check out and car was washed and cleaned which was a pleasent surprise.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 August 2026
Easy booking and all went smoothly.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
05 August 2026
Was welcomed on arrival, courtesy car was ready all was smooth.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
04 August 2026
I left the car in with no hassles or rush on my behalf but I was kept up todate along the way so was great to be kept intouch with along the way.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
04 August 2026
Communication could have been better Finding of brakes fit error made at previous service by same site, and about which I had raised concerns at the time was glossed over
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
03 August 2026
Very efficient and courteous as well as friendly and informative.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
03 August 2026
Service was great. Gareth was brilliant at getting everything organised
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 August 2026
Pleased. If it had been quicker and less expensive that would be even better. Previously had two Audi s and happy with the BMW service in comparison
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
01 August 2026
Jack was dealing with my repair for a timing chain and he couldn't be any more useful,on the ball and amazing during the whole process! Would definitely recommend
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
31 July 2026
Very professional
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
31 July 2026
Welcoming, attentive and responsive customer service from Tracy on the front desk. Thanks to her and James Gilpin who accommodated a request to discuss position on current finance agreement and a test drive for an approved used car at short notice.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 July 2026
Fantastic service
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
30 July 2026
Quite long waiting time to get car handed back - 20+mins No freebies!!- always nice to get a BMW shampoo or glass cleaner as we have done in the past for inconvenience of no car for a day - did get complimentary car wash which was nice!
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
30 July 2026
As always very helpful staff
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
30 July 2026
Most helpful
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
30 July 2026
Not happy that one item discussed at hand over regarding a lag while driving was not discussed with engineers or the person who was doing hand back.
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
30 July 2026
Vehicle was serviced in record time & staff very informative.
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
29 July 2026
Always a great service from Prentice. Wouldn't take my car anywhere else or buy from anyone else.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
28 July 2026
Car returned serviced, as expected from BMW - cleaned inside and out which was appreciated.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
25 July 2026
They were very pleasant, and very helpful
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
21 July 2026
Timely and completed on time
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
21 July 2026
As always Prentice after sales and service is 5 star
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
21 July 2026
good service from Keith and Niall
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
21 July 2026
efficient booking in upon my arrival and was kept well informed with updates as to when the car would be ready.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
21 July 2026
Things run like clockwork at Prentice. Staff in all departments are always so pleasant.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
19 July 2026
Kyle is excellent & super helpful
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 July 2026
Repeated first class performance
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 July 2026
The staff are always polite and efficient. The work required was completed within the agreed timescale and I was advised by phone the my car was ready for collection.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
18 July 2026
Very efficient
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
17 July 2026
The staff kept in contact with me while my car was being repaired and provided a very efficient service.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
17 July 2026
Very good customer service. Niall looked after me very well and is a true asset to your business.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 July 2026
Friendly helpful staff and good communication
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 July 2026
Good customer service. Friendly staff who explained everything clearly.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 July 2026
The Service manager Niall Creaney discussed my requirements and ensured that my waiting time was minimal, which I really appreciated. He also reminded me to book the next due service, which he arranged for me. He is an efficient and caring person.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
15 July 2026
All requests was sorted in a professional manner. Thank you BR Remus PS: see you next .
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
14 July 2026
Great service from the staff nothing is too much bother for them.
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
14 July 2026
Always a great experience at Prentice Portadown!
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
13 July 2026
Servicing done as required but waiting time was longer than expected.
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
13 July 2026
was given price to do oil change in transfer box which admittedly the registration was swapped from x4 to x6 . when they put x6 to the reg the price over tripled . surely same engine , transfer etc isn't that amount difference..
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
11 July 2026
Very helpful and pleasant to talk to
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
11 July 2026
Everything done asked for and very courteous
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
10 July 2026
Great service inc. delivery of car when finished and a courtesy lift home when i dropped the car off. This is much appreciated.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 July 2026
Great service as usual from Niall Creaney and the aftersales team. Car was called in for a recall and there was no problem with getting it booked in and sorted.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 July 2026
Over run on pickup time otherwise service was good.
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
08 July 2026
Great customer service and repairs attended to very promptly
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
08 July 2026
Excellent service
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
07 July 2026
Very easy process
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
06 July 2026
Prompt service and kept me informed with work required.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
05 July 2026
The staff in Prentice Portadown were exceptionally friendly and helpful. Jack was very accommodating while leaving the car in for a recall and even offered transport to my work. The receptionist Julianne made me a luxurious latte while waiting.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
05 July 2026
Met by receptionist who guided me through the Check-in process. All very simple. I received a call later that day to say my car was ready and I also received a video of the condition of the tyres and brakes. Great to know.
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 July 2026
Very satisfied, used the office space upstairs and the staff was friendly
02 July 2026
Completed the work early and I was able to go to an arranged appointment on time
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
02 July 2026
The experience was first class. Very well looked after by Lisa & Iain. Everything you would expect from BMW & more. Keep doing what you're doing!
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
02 July 2026
Very efficient service and friendly staff.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
01 July 2026
Excellent service and staff are very pleasant to deal with.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
01 July 2026
Given details of service requirements prior to appointment, greeted by friendly staff and informed promptly when car was ready to collect.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
01 July 2026
good services
Response from Prentice
We really appreciate you taking the time to leave us your review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
30 June 2026
Ok but would prefer to deal with a human rather than online check in etc. I had a few queries over the service
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
30 June 2026
My car was taken in for service at the time specified. I decided to wait on the premises and was treated very politely by a member of staff who brought me coffee and biscuits. I was then escorted out to the forecourt to collect my car.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
30 June 2026
Jack was very helpful and kept me well informed on progress.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
30 June 2026
Car taken on time and work completed in the given time.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
29 June 2026
Brian was brilliant at keeping me informed about the repairs and how much it was going to cost and how long it was going to take.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
28 June 2026
Warranty check carried out. Driven to my work. Had good video review of car which flagged up an issue I wasn't aware off. Disappointed car wasn't washed when I was offered it at check in. Wasn't told what warranty work was actually done
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
27 June 2026
Perfect in every way
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
25 June 2026
Always a good experience visiting Prentice BMW. Staff very friendly and helpful
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
25 June 2026
Top class service from the team at Prentice BMW, Lisa, Colin and Keith the master technician all extremely professional and understanding of premium customer service.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
25 June 2026
Excellent customer service from Derek Dickie. Quick to have car ready for me to pick up also.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
25 June 2026
Friendly courteous efficient
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 June 2026
Work carried out as needed But slack in washing and hand bk of vehicle my car was left with a room half washed and doors not washed so it looked terrible had to go to a wash to get it done properly! Might seem a small deal but it is BMW not ford!
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
24 June 2026
Timely, efficient, transport back to work and car returned.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 June 2026
I was able to leave my car off and collect it when it suited me. The service was completed without any worries
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
22 June 2026
The car was recalled by yourselves however I was not offered any apology for this. I was not offered a courtesy car and I was not offered a goodwill gesture for my inconvenience
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
22 June 2026
Very pleasant staff, everything went smoothly and communication was great.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
21 June 2026
I was happy that the problem with car was fixed that day.My main issue is the car was sold to me with some of the ambient lighting not working only for me to discover. I also had to book a day off work from allocated holiday days.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
21 June 2026
Just found that for an end of warranty service it seems to take up 3/4 of a day otherwise I am happy enough.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
21 June 2026
On time!!!!! . and great information provided online during the work
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
20 June 2026
Excellent staff
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 June 2026
Very pleased with the refreshments available and the comfortable waiting area.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 June 2026
Great service and straight forward
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
17 June 2026
staff was able to give a very comprehensive report on my vehicle. video very clear and demonstration given on what the issues are. staff very welcoming and friendly and spent time with me despite me only coming for a recall and a free health check.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 June 2026
I had a waiting appointment. Service was completed in the time allocated. I was very comfortable in the waiting area and was offered several cups of coffee during my wait.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 June 2026
Everything went smoothly, friendly staff, and quick, professional service. Thanks.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
17 June 2026
I felt looked after very well and service was completed within an hour and a half.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
16 June 2026
Was kept well informed of the work that was needed and as it progressed
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
15 June 2026
From Jack arranging the service through the informative video and no pressure to buy all repairs recommended there and then this overall experience represents excellent customer service.
15 June 2026
Great personal service and quick turnaround on checking the car
14 June 2026
Completely satisfied.Car was returned in great order.My problem was assisted with great detail and i knew the whole process as it preceeded.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
13 June 2026
Very satisfied with the quality of the service, however, I was disappointed with the complimentary wash, it was to a very poor standard.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
12 June 2026
Everything so straight forward and report during the Day on how things were progressing
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
11 June 2026
Service was efficient and good. Communication from Brian was good. Good honest assessment of what parts were or were not necessary (rear brake discs) was heartening and a boost to confidence. Price of rear pads is the only factor that deducts 1 star
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
11 June 2026
Very friendly service Was picked up at local station and taken to collect car at garage Car was left gleaming clean after the service
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
11 June 2026
Excellent service.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
11 June 2026
Very friendly Easy communication and planning
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
FIND Prentice BMW
Address
- Seagoe Industrial Area, Seagoe Road, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 02838 338833
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Seagoe Road, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 02838 338833
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Seagoe Road, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 02838338833
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
09 August 2026
Everything was as expected.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston