Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was told what needed to be done would only be 1.5hrs wait if brought in first thing in the morning. Arrived first thing as arranged but had to wait almost 4 hrs and nobody explained the delay or gave an update.

Service

The car is great but it's developed rattles and parts have rusted. Should be easy to remedy, but poor performance by Prentice.

Service

Completely satisfied.

Service

Kept informed and willing to drive me back home

Service

No issues

Service

Quality products and service

Service

No problems , happy with overall dealings

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Squeaking at the wheels was still not fixed

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Plenty of coffee

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Popped in replaced the horn. No fuss. No charge. Great

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Staff who was dealing with my service was very unfriendly

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

I dealt with Robert Murphy in Prentice Portadown. He has always been very helpful when I visited. He is very knowledgable and is a true credit to BMW and I've only ever left very satisfied with my experience there. I would highly recommend them.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

The problem has not been fixed as it is a rattle and when it is taken the noise is not heard

Service
Thank you for your feedback. Joanne Houston, Head of Business.

On this occasion I am still awaiting contact from Patrick in afterservice department with regards the problem with cracking seat badges that I asked to have someone look at when the car was in for a service. Still no response on this occasion.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

When in for service I had mentioned about the outside mirrors rubbing, etc. Then, when the car was returned there was oil/grease running down both doors from the wing mirrors. I cleaned/washed the doors after I got home. Same mess the next morning.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

I don't know how the service went because I still don't have my car back I've also waited patiently for a panel for a part behind drive seat below window. It has apparently been replaced but was supposed to have been ordered after the first service.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

All work completed to high standard and on time

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Friendly and helpful staff

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

I have not one experience that has not left me completely happy

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

When I reported to service reception I shared my disappointment at arrangements with the lady assigned to me. An apology was offered and I was told she would see if the service could be done promptly.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Have bought numerous cars and SUVs from Prentice and always get great professional, courteous service

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Prentice is a good company

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Mini car which I was given was too small for all the activities that I had organised ie. Field hockey, 2 nephews and a niece over Easter holidays etc. while my car was repaired by BMW.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Informed staff on the morning that I needed car back from service that evening 4pm Was contacted at 4pm to be informed that this would not be possible and I have to wait until 5/6pm. I had to rearrange personal affairs at short notice.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Friendly and efficient staff

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Handled in an efficient and helpful manner.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Car had a number of issues that were not resolved on time and I am still unclear as to why these faults occurred in the first place? when collecting the car the service indicator was wrong and had to be reset.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Lack of communication from the very start, was promised a change but nothing seemed to change. Bar a few days of action that happened I've never experienced customer service so bad.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Available at relatively short notice

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Always very helpful and informative staff

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Great service, great staff , especially Timothy pollack, manager prentice bmw

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Service booked in advance, advised that will take up to 1 hour.Small service was to take 1 hour, spent 2 hours waiting, affected my work where due to delay I had to cancel my job close to Portadown. I don't know why I'm treated this way, is it due to

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

car collected and returned as scheduled liked the complimentary mini valet

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Only place I have ever had continual, exceptional after sales experience.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Again refer to answer above, re delay and lack of clarity about this.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Excellent customer service and support.

Sales
Thank you for your kind feedback. Joanne Houston, Head of Business.

The staff couldn't be more helpful.

Sales
Thank you for your kind feedback. Joanne Houston, Head of Business.

Very friendly and helpful staff. Stephen Harkness and Adrian pollock and the finance team demonstrated excellent customer service. I would recommend anyone to go to Stephen if they were thinking of buying a BMW.

Sales
Thank you for your kind feedback. Stephen and Adrian are delighted to receive this. Joanne Houston, Head of Business.

Listened to what we wanted and made sure they were able to fulfil our requirements

Sales
Thank you for your kind feedback. Kieron is delighted to receive this. Joanne Houston, Head of Business.

With previous purchases of new BMW we were always impressed with the delivery and handover however this current experience has been horrific.

Sales
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.