Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Richard Allen

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The experience was good except billing. On the day I paid the amount invoiced (£232.39). The Vehicle Health Check video/text indicated a Total Cost of £179.62. Despite later asking for clarification I am at a loss to understand the discrepancy.

Service

Every time I take my own car in for a service they ask me to pay. I tell them I have a Service pack and they tell me I don't and I walk away feeling they think I am cheating them. Once is okay but after the second time I dislike going near them.

Service

Service was great but courtesy wash left waxy streaks and white marks on the car.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Prentice in Portadown have been great.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Robert looked after me very well

Service
Great, Robert is delighted with your feedback. Joanne Houston, Head of Business.

Staff drove me back home, nice and friendly pick up my car later very pleased

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I was told about several safety issues needing attention and offered to do this at time of service.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Said they would collect car for servicing when I bought it but would not do this for end of warranty check. Had to wait for nearly 2 hours.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My x5 was stolen and retrieved by the police I left the car with them on 13/12/18 and specifically instructed then to fit the locks and i would pay all the costs in the event the insurance co didn't pay. They i got the car back 2/1/19, deplorable!!

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Job carried out on time

Service
Thank you for your feedback. Joanne Houston, Head of Business.

See above

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Treated very courteous and professional by the service team.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

All was done 100%

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My seatbelt was replaced and is now working perfectly.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Procedure explained in clear laymans terms. Made my wife and me feel easy and stress free. Told us what they did anwill happen next and when next service due. They even washed and cleaned the car for us. How good was that especially in winter weather

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Neil in service, as per usual was super helpful and got my car sorted!

Service
Thanks for your feedback. Joanne Houston, Head of Business.

I would have rated the experience higher but for the fact that I found it very difficult to find somewhere to park on arriving. The customer parking bays were all occupied.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Car returned valeted and work done

Service
Thanks for your feedback. Joanne Houston, Head of Business.

No waiting my car was ready, cleaned. Superb service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Everything that needed to be done was done. I was dealt with courteously and efficiently.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Service agents were efficient and mannerly.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Was told it would take two hours MAX to fit brake pads but probably an hour and 30 minutes would do it. Having waited 2 hours and 25 minutes i had to go and ask what was the delay, leaving me late for another appointment a had arranged.

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

All my requirements were taken care of

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Went above and beyond.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Because I was very satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Staff not that interested to be totally honest with you. I asked a question relating to the 2nd recall (fuel tank issue), the question was ignored......perhaps it was a stupid question?

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Smooth ,no hassle, customer focused approach

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Because I was satisfied

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Rapid and efficient response

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Excellent as always

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I was given a full explanation about my service details.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

As usual, the Prentice BMW staff were very welcoming and my wife and I were treated very warmly and personally. All the necessary arrangements for handover and collection were in place on time.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Every body went out of there way to make changeover easy.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.