Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Richard Allen

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Orla Donaghy

Marketing Executive

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Amy Crozier

Receptionist

Jade Mallon

Receptionist

Kerrie O'Hagan

Receptionist

Sarah Campbell

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prentice deliver on time and provide driver to take us to meetings and collect us again

Service
Thank you for this positive feedback. Joanne Houston, Head of Business.

Excellent service so helpful

Service
Thank you for this brilliant feedback. Joanne Houston, Head of Business.

Friendly staff fulfilled the needs to get my service done in a way that suited me best

Service

Pleasant and professional. Though surprised to be charged for insurance for the loan car.

Service
Many thanks for your feedback. We understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Friendly efficient staff

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

as above answered all questions immediately felt like they really know their customers.

Service
Many thanks for this kind feedback. We are glad we could help. Joanne Houston, Head of Business.

Car service was completed on time and cleaned which was a nice touch considering it was only a brake service.

Service
Thank you for this kind feedback. Joanne Houston, Head of Business.

Very satisfied, professionally dealt with through the whole experience

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

They did everything they asked us to do in a quicker time than expected. The waiting area was comfortable with coffee and biscuits. They sent us a video showing the exterior inspection of the car and clarifying what was checked.

Service
Thank you for this positive feedback. Joanne Houston, Head of Business.

Vehicle recalled to Prentice for repair. Vehicle returned to me with a different fault. This required additional work on the following day. Vehicle returned interior soiled with diesel fuel. This had to be cleaned on another day.

Service
Thank you for your feedback, I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Well organised, no hassles, kept in touch with me and made me aware when my vehicle was ready for collection.

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

Service staff fairly friendly.

Service
Thank you for your feedback. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

On each occasion that I have purchased my vehicles I found the salesman who sold me the car to be most helpful both at the time and ongoing. It is a welcoming atmosphere and staff are courteous.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

A dealership that puts it's customers first. Great with hospitality. Good sales executives especially I wish to mention Mr Stephen Wallace, who made the purchase of my car seamless and even managed to deal with my BMW from the R.O.I. Outstanding.

Service
Stephen is delighted with your feedback. We are glad we could help. Joanne Houston, Head of Business.

Service was excellent and car was cleaned upon return but it's a minor point but one of the dust caps on the tyre valves was missing. I know all 4 were fitted when the car went in for service so obviously when checking the tyre pressues they lost one

Service
Thank you for your feedback. I understand a member of staff has been in contact regarding this. Joanne Houston, Head of Business.

Staff again was efficient and helpful

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

all requirements satisfied with excellent courtesy vehicle

Service
Thank you for this brilliant feedback. Joanne Houston, Head of Business.

bought my bmw with 9mls in nov 2017. obviously it had been sitting around for several yrs and the windshield washerfluid had brokendownand formed a gel,thus blocking the system.i am told the system will have to be taken apart .

Service
Thank you for your feedback. I understand a member of staff has been in contact regarding this. Joanne Houston, Head of Business.

although it was not a complete service I was pleased to received an overall check list of the vehicle which indicated the only deed was to replace th rear wiper rubber. In addition my car was on the recall list & without me asking this matter was don

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

The service guy could have been more helpful. Nothing was a problem. His name was called Patrick Lyness.

Service
Patrick is delighted with your feedback. Many thanks. Joanne Houston, Head of Business.

Because it is sincere and true

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Didnt carry out the service I had asked for, ordered parts which still have not arrived, minor problems not fixed properly

Service
Thank you for your feedback. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Work carried out satisfactory and on time

Service
Thank you for this positive feedback. Joanne Houston, Head of Business.

Helpful staff

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

I was notified on the morn the car was ready amd advised that if I did not collect the car the same evening that I would be charged for hire car.This was an inconvenience to myself as I had to cancel meetings in Dublin that day to facilitate BMW

Service
Thank you for your feedback. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Great customer service and really efficient.

Service
We are delighted with your brilliant feedback. Joanne Houston, Head of Business.

They did what they said they were going to do.

Service
We are glad we could help. Thank you for your feedback. Joanne Houston, Head of Business.

Very well satisfied

Service
Thank you for your feedback, Joanne Houston, Head of Business.

Again down to your team member from above Patrick lyness most of the same as outlined above.

Service
Patrick is delighted with your feedback. We are glad we could help. Joanne Houston, Head of Business.

Have bought the car I 2004 had excellent customer satisfaction since

Service
Thank you for this fantastic feedback. Joanne Houston, Head of Business.

Looked after me well, courtesy car, feedback received. Problems repaired

Service
We are glad we could help. Thank you for your feedback. Joanne Houston, Head of Business.

I got a free bottle of screen wash the car was gleaming when I went to lift it

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

everything completed ok but car not ready when supposed to eb and one issue not checked. Had to return to garage to get this done at another time.

Service
Thank you for your feedback. I understand a member of staff has been in contact regarding this. Joanne Houston, Head of Business.

Car collected and returned during my chemotherapy treatment

Service
We are very glad we could help. Thank you for your feedback. Joanne Houston, Head of Business.

Good price

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Very happy with service.

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

I was reasonably satisfied with my experience this time. Patrick Lynas is a really nice person to deal with. I had one small issue in that I had a small complaint with the car. However, Patrick and his Tech were unable to detect it though.

Service
Thank you for your feedback. I understand a colleague has been in contact with you regarding this. Joanne Houston, Head of Business.

The service team made my recall very easy and stress-free, and the parts team helped me price up some parts, and were very helpful.

Service
We are delighted with your positive comments. We greatly appreciate your feedback. Joanne Houston, Head of Business.

Local garage with pleasant and informative staff .was treated fairly when replacing car.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

No complaints at all.

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

They went the extra mile to facilitate us.

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

Happy with service. However rattle in driver's door not fixed as requested. Very happy with collection and return service.

Service
Thank you for your feedback. I understand a member of staff has been in contact regarding this. Joanne Houston, Head of Business.

When we arrived we were met with the sales rep and he showed all around our new vehicle and delivery to us was very prompt. The attention we got at BMW Portadown was excellent..

Sales
Thank you for this excellent feedback. Joanne Houston, Head of Business.

I have bought and driven a lot of cars in my 49 years. However, I have never received such outstanding service as that provided by Prentice BMW Portadown.

Sales
We are glad we could help. Many thanks for your feedback. Joanne Houston, Head of Business.

Very satisfied with the product knowledge of the provider and all questions answered comprehensively

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Excellent experience throughout from start to finish and great staff that bent over backwards for us .

Sales
We are delighted with your excellent feedback. Joanne Houston, Head of Business.

Kept in the loop throughout

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Just really a great service from start to end

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Stephen Harkness BMW sales executive at Prentice Portadown really went the extra mile to ensure my new BMW X3 was delivered with the specification that I wanted. The car looks and drives amazing. Thankyou

Sales
Stephen is delighted with your feedback. Thank you for this excellent feedback. Joanne Houston, Head of Business.

The car was delivered on time and at a date and time that was convenient to me.

Sales
Thank you for this excellent feedback. Joanne Houston, Head of Business.

Stephen Harkness was brilliant, nothing was a problem.

Sales
Stephen is delighted with your feedback. We are always happy to help. Joanne Houston, Head of Business.

friendly staff

Sales
Thank you for this positive feedback. Joanne Houston, Head of Business.

Everything went very smoothly and we were kept very informed of delivery dates

Sales
Thank you for this excellent feedback. Many thanks. Joanne Houston, Head of Business.

Sales advisor was very helpful from purchase to delivery.

Sales
Thank you for this positive feedback. Joanne Houston, Head of Business.

All staff very pleasant and helpful.

Sales
Many thanks for your feedback. Joanne Houston, Head of Business.

Once a price was agreed upon there were very little hiccups until,the car arrived in the middle of March

Sales
Thank you for this kind feedback we greatly appreciate it. Joanne Houston, Head of Business.