Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient

Service

I went in to get my brake fluid changed which went fine but I have a warranty issue with my alloy wheels and they said they had forwarded this information to BMW and almost 2 weeks later I have heard nothing

Service
I apologise for the delay you have encountered and understand that our Customer Service Executive has been in touch with you directly regarding this matter. Joanne Houston, Head of Business

Excellent service from all staff

Service
Thank-you for your kind comments, the entire staff at Prentice are delighted with your feedback. Joanne Houston, Head of Business

This dealership gives the complete package to customers, from sales to after sales which many others dealerships lack.

Service
I am delighted to hear of your wonderful experience at Prentice, thank-you for taking the time to provide such kind comments. Joanne Houston, Head of Business

Good customer service.

Service
Thank-you for your kind feedback, I am delighted to hear of your experience at Prentice BMW. Joanne Houston, Head of Business

Staff always make sure that you are satisfied with your vehicle explaining work carried out. The service team go the extra mile with regard customer service.

Service
Myself and the entire team are delighted to receive your kind comments about your experience at Prentice, thank-you. Joanne Houston, Head of Business

Some time ago, I spent almost 10 years in the Quality Dept of Michelin, so have a reasonable knowledge of the construction and associated safety issues regarding tyres. Consequently I was delighted that the Tyre technicians at Prentice fixed this.

Service
Thank-you for your extremely kind feedback regarding your experience at Prentice. The team are delighted! Joanne Houston, Head of Business

Prentice customer service is second to none. Always pleasant; always helpful.

Service
Thank-you for your extremely kind review. The entire team at Prentice really appreciate your feedback. Joanne Houston, Head of Business

Robert in Service department caught on an issue with another member of staff incorrectly advising us about an issue with our car. Robert stopped the incorrect details from going any further.

Service
Robert was delighted to be mentioned in your review. Thank-you for taking time to provide us with feedback. Joanne Houston, Head of Business

Despite having to wait a long time to find a service slot at any Northern Ireland dealer the car was fixed on the same day in just a few hours.

Service
I appreciate your time taken to review your experience at Prentice, thank-you. Joanne Houston, Head of Business

I was told the issue with my car was because my own mechanic hadn't fitted BMW break pads Upon asking if the breaks were defective or if the pads used were inferior I was told "no"?? I was told that they would do me a "deal" on fitting genuine parts?

Service
Thank-you for your time taken to leave a review. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Our appointment was 9am for service. We were told no longer than 2.5 hrs for service so I decided to wait. Our car set for 20 minutes in car park before they even started service, that's very poor service.

Service
Thank-you for taking the time to leave invaluable feedback. Joanne Houston, Head of Business

Friendly staff, welcome environment

Service
Thank-you for your kind comments & taking time to complete a review. Joanne Houston, Head of Business

I cant go into detail about servicing but I do know my car is running beautifully and it is looking better than new.

Service
Your kind feedback is very much appreciated by the entire Prentice team, thank-you. Joanne Houston, Head of Business

Loved the customers waiting area, coffee, tea and other beverages present. Big TVs and great Internet all there. Got my car back all washed and hoovered. Nice touch!

Service
Thank-you so much for leaving such a wonderful review. I am so pleased to hear you had a great experience at Prentice. Joanne Houston, Head of Business

My car was taken and checked, I was informed of the result and it was returned washed and cleaned inside.

Service
Thank-you for taking the time to review your experience at Prentice. Having received your full review I am also delighted to hear your kind comments about our staff! Joanne Houston, Head of Business

Reception staff greeting and service staff attention always excellent

Service
Our reception and service teams are delighted to receive your kind feedback, thank-you! Joanne Houston, Head of Business

Prompt, attentive service.

Service
Our service team really appreciate your kind feedback, thank-you! Joanne Houston, Head of Business

every item was done a standard i was happy with

Service
I am delighted that you were happy with your experience at Prentice, thank-you for your feedback! Joanne Houston, Head of Business

TOTALLY

Service
I am delighted to hear that you were pleased with your experience, thank-you for visiting Prentice! Joanne Houston, Head of Business

Was told what needed to be done would only be 1.5hrs wait if brought in first thing in the morning. Arrived first thing as arranged but had to wait almost 4 hrs and nobody explained the delay or gave an update.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

The car is great but it's developed rattles and parts have rusted. Should be easy to remedy, but poor performance by Prentice.

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Completely satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Service was good. Waiting time to book date is too long.

Service
We appreciate your kind feedback and will take your comments on board, thank-you! Joanne Houston, Head of Business

Kept informed and willing to drive me back home

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

No issues

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Quality products and service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Great communication between ordering and delivery of the car, staff made sure I knew everything I needed to know about the car before leaving the centre.

Sales
I am delighted to hear of your experience at Prentice, thank-you for providing your feedback. Joanne Houston, Head of Business

our sales person Stephen Harkness was very professional courteous and helpful

Sales
Thank-you for your extremely kind feedback, Stephen was delighted to receive this! Joanne Houston, Head of Business

Good but room for improvement.

Sales
Thank-you for taking the time to leave valuable feedback. Joanne Houston, Head of Business

I am very happy because I had to wait 18-20 weeks for the BMW 218i car while I was waiting for only 8,????

Sales
Thank you so much for taking the time to provide us with feedback. Joanne Houston, Head of Business.