Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Richard Allen

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Amy Crozier

Receptionist

Kerrie O'Hagan

Receptionist

Sarah Campbell

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service agents were efficient and mannerly.

Service

everything was just as it should have been

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Was told it would take two hours MAX to fit brake pads but probably an hour and 30 minutes would do it. Having waited 2 hours and 25 minutes i had to go and ask what was the delay, leaving me late for another appointment a had arranged.

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

All my requirements were taken care of

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Went above and beyond.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Smooth ,no hassle, customer focused approach

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Because I was very satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Staff not that interested to be totally honest with you. I asked a question relating to the 2nd recall (fuel tank issue), the question was ignored......perhaps it was a stupid question?

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Rapid and efficient response

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Because I was satisfied

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Excellent as always

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I was given a full explanation about my service details.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Good sharp service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Kept informed throughout and courtesy car provided

Service
Thanks for your feedback. Joanne Houston, Head of Business.

I did not take up the option of a loan car as they were charging me an insurance charge for the loan car . In all my years of eating cars serviced at various franchises I have never been charged for this .

Service
I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

Very quick service, friendly and efficient.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Prentice's initial investigation was sub standard . The engineer from the Emergency Service had a lot less equipment but was able to spot the problem quickly. It is a matter of concern that Prentice handed me back a car with an underlying fault.

Service
I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

As above, easy to deal with.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Service history not updated on car computer

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

The staff were all very helpful, taking me to a local shopping Center while my car was serviced, phoning me when ready to collect me.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

The service from pick up of courtesy car to completion of service all ran extremely smoothly

Service
Thanks for your feedback. Joanne Houston, Head of Business.

given status reports and straight comment

Service
Thanks for your feedback. Joanne Houston, Head of Business.

very good service,professional,and quick

Service
Thank you for your feedback. Joanne Houston, Head of Business.

No issues

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My car was fixed on first visit.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

VERY GOOD RESPONSE

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Provided door to door service without any inconvenience to me

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very helpful and friendly staff

Service
Thanks for your feedback. Joanne Houston, Head of Business.

My car does not need a service yet. When it does I will contact BMW and they will do all the arrangements.I feel confident I will be completely satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I had a problem free experience.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

All work carried out efficiently and professionally, thanks to attitude and pleasant manner of Brian and Robert who dealt with me on recent visits.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Taken on time and kept informed as to what the car needed, handed back at arranged time, all good.

Service
Great, thanks for your feedback. Joanne Houston, head of Business.

The trim replacement couldn't happen first time which caused me an extra journey. Not a massive problem as they picked the car up this time.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Service staff professional, knowledgeable and worked around my needs and schedule.

Service
Thank you for your kind feedback. Joanne Houston, head of business.

Prentice are easy to deal with, friendly and apparoachable, put the customer first and importantly they treat all customers the same.

Service
Great, thanks for your feedback. Joanne Houston, Head of Business.

Reliable and are well organised. Great service of drop off and pick up on the day of servicing. A good team of staff.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

experience was excellent

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Incredibly helpful and well looked after by all staff

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Car wasn't washed very well, parts were still dirty.

Service
I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

EXCELLENT SERVICE FAST ACTION

Service
Great, thanks for your feedback. Joanne Houston, Head of Business.

all matters addressed very efficently

Service
Thank you for your feedback. Joanne Houston, Head of Business.

1 hour labour appeared excessive for the work diagnostic work carried out.

Service
Thank you for your feedback. I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

Very satisfied had a few minor issues but where all sorted out via the salesperson

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Problem with car has been sorted and the car is running very well.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Prentice in Portadown could not be better.

Service
Many thanks for your kind feedback. Joanne Houston, Head of Business.

They are so helpful. Although as I live far away from garage and there was a chance they were going to keep my car. A replacement would have been more help.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Excellent service

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Professional & Friendly Staff

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Advisor had great knowledge of bmw service requirements

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Every one at Prentice,s listened was polite, and dealt with my issue.

Service
Glad we were able to help. Thanks. Joanne Houston, Head of Business.

Excellent treatment

Service
Much appreciated. Joanne Houston, Head of Business.

The Service Staff were very helpful and booking was to a time and date which suited me. The problem was sorted out quickly and I was brought home and collected again. The courtesy drivers are very friendly and a clear asset to the Company.

Service
We are delighted to receive your kind comments. Joanne Houston, Head of Business.

Was not expecting to pay for insurance for loan car.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

All excellent but a bit expensive

Service
Thanks for your feedback. Joanne Houston, Head of Business.

See above. I was told three time it would be ready in about 10 or 15 minutes. How long does it take to fit two tyres in a professional BMW service centre? If I had been given reasons for the delay it may have been more acceptable.

Service
Thank you for your feedback. I apologise that you experienced a delay. Joanne Houston, Head of Business.

Everyone who dealt with us listened and responded to what we said

Service
Many thanks. We appreciate your kind comments. Joanne Houston, Head of Business.

From start to finish it was great .staff brilliant

Sales
Great, thank you for your feedback. Joanne Houston, Head of Business.

Everything went very smoothly. No problems.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Excellent Salesman

Sales
Thanks for your feedback. Joanne Houston, Head of Business.

Purchase & delivery all went smoothly for me, the only minor blip was the app was playing up a bit when setting up the car/ phone connection.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

As much as I realise that my car was made to order I was given a date and the car didn't actually arrive till over a month later. I found this a bit frustrating as I was left with know car for this period of time...

Sales
I'm very sorry to hear that you experienced a delay with delivery. Joanne Houston, Head of Business.

The process was made very simple & having made our choices all we had to do was wait for delivery of our car . We were very well taken care of by Stephen Harkness, who kept us fully informed.

Sales
Thank you. Stephen is delighted to receive your feedback. Joanne Houston, Head of Business.