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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 103 comments received in the last 90 days.
06 June 2025
I have been a returning customer, always being greeted with fantastic service from Keith Craig and his team at Prentice Portadown.
03 June 2025
I have dealt with James a number of times and he has a good grasp of what I look for in my vehicle purchases.
29 May 2025
Attentive, knowledgeable and professional
22 May 2025
Everything went so smoothly - the epitome of courtesy and professionalism
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
30 April 2025
Excellent service. Highly efficient.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
William Tang was very knowledgeable
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about William. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 April 2025
I dealt with William & Richard. Both were excellent. Informative & helpful ??????????
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding William and Richard. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 April 2025
Brilliant job by William and Rachel and all staff at David Prentice.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our Sales team. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 April 2025
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 April 2025
Car was actually delivered one month early... communication gap somewhere in the supply chain which needs addressed.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
01 April 2025
There were no issues with my purchase.
Response from Prentice
We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
29 March 2025
Brilliant experience, had short notice requests like dash cam etc, but nothing was too much trouble for the folks there. Handover was great, no sense of "that's it, off you go" like I've had elsewhere. I'm going back to Prentice for my next car.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about Keith. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 March 2025
So happy with everything
Response from Prentice
Thank you for leaving such a great review! We’re so happy to hear you had a wonderful experience with our team here at Prentice BMW. Your feedback motivates us to keep providing excellent service to all our customers! Managing Director, Joanne Houston.
24 March 2025
Prentices are very professional to deal with. Stephen made everything seem less.
Response from Prentice
We appreciate you sharing your experience with us! At Prentice BMW, we work hard to ensure every customer has a smooth and enjoyable experience, and we’re so pleased that we succeeded in doing so for you. Thank you for the positive review! Managing Director, Joanne Houston.
22 March 2025
Felt welcome, by staff.
Response from Prentice
Thank you so much for taking the time to leave a review! It’s wonderful to hear that you had a great experience at Prentice BMW and also with Stephen. We look forward to doing business with you again in the future! Managing Director, Joanne Houston.
08 June 2025
Was not keep informed about what car need I had to ring and find out when car was fixed person was to ring on Friday but left and when home I had to drivegdown on following Monday to be told car ready Andy was to let me and went on coarse
07 June 2025
Looked after eventually
05 June 2025
Again, Mr Colin Carville The Service Manager and his attention to detail are always commendable
04 June 2025
Friendly and efficient.
03 June 2025
A painless and easy experience from booking stage to arrival at the showroom. Courtesy transport was provided to and from a local shopping complex while my car was undergoing its service.
03 June 2025
Quick and effective
02 June 2025
Offered a meet and greet to swap cars.
02 June 2025
Friendly, professional, knowledgeable and very helpful.
02 June 2025
Quick, easy and well looked after whilst it was in the garage
02 June 2025
See answer to question 1
28 May 2025
Excellent service from I entered the dealership. Greeted by a lovely, helpful lady at reception and advised that a technician would speak to me asap. The technician was knowledgeable and aware that wanted to be on my way asap.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
28 May 2025
Car was repaired. Professional service by all I met. Car well valeted at end
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
28 May 2025
Great service as usual
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
28 May 2025
Service side was great as always. Only negative was when I returned to my car it had been washed (I am fine with it being washed) but the wheels & roof didn't look like they had been touched, the rear interior had been cleaned but the front had not.
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
27 May 2025
Fast, efficient, welcoming. What more could you ask for!
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support. We really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 May 2025
See above
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
25 May 2025
For same reason stated above.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
25 May 2025
I arranged to have driver side mirror replaced during service. The part was never ordered. Therefore I will have to call another time for this to be done. Also car was not washed
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
24 May 2025
Was extremely well looked after.
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
23 May 2025
Great work
Response from Prentice
Thank you so much for your time in completing our survey and providing feedback. Managing Director, Joanne Houston
21 May 2025
No comment
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
19 May 2025
Waiting time for service was unacceptable at both drop off and collection, due to lack of staff and mix up on communication from receptionist
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
18 May 2025
Great service provided by Jack.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Jack. Thank you for choosing Prentice Portadown. Managing Director, Joanne Houston
17 May 2025
My BMW was in for 2 callbacks. Upon inspection of my vehicle they noticed I required 2 tyres. Price was very reasonable and I was very satisfied.
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
14 May 2025
Professional courteous and friendly staff. Simple process with no fuss.
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
13 May 2025
Courtesy car staff were great ambassadors for Prentice BMW.
Response from Prentice
Thank you for your positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all involved. Looking forward to serving you again. Managing Director, Joanne Houston
05 May 2025
Kept me informed of any additional work
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
05 May 2025
As above.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown. Managing Director, Joanne Houston
04 May 2025
Very nice people
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown. Managing Director, Joanne Houston
04 May 2025
Great customer service
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept and also with Kyle. We look forward to welcoming you in the future. Managing Director, Joanne Houston
04 May 2025
see above
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
02 May 2025
All sorted. Just onboard map to update at next service please?
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
01 May 2025
Brilliant service very helpful
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 April 2025
Great communication
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
29 April 2025
On time as expected
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
29 April 2025
Everything done to schedule and I was kept informed.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown. Managing Director, Joanne Houston
29 April 2025
I dealt with Jack and he was brilliant at his job, couldn't be more helpful to me and kept me up to date on what was happening
Response from Prentice
Thank you so much for taking the time to share your feedback about Jack in our service department at Prentice. We truly appreciate your kind words, and it's wonderful to hear that Jack was able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
25 April 2025
Every thing went smoothly have nothing to complain about
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
24 April 2025
The car was serviced very promptly with courtesy car waiting when I arred
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
24 April 2025
On this visit, I received great communication, booking service and a very good courtesy car. The service and repair to my vehicle was professional, fast efficient and robust. Kyle was my service provider/rep and was especially helpful. Many thanks
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
24 April 2025
Very happy
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
23 April 2025
I've experienced sales and service now at Prentice and I can honestly say I've never had a better interaction with a dealership, couldn't be happier.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
23 April 2025
The service is 10/10 as soon as the car is booked in.. it's the booking process that's difficult . hard to match dates with courtesy car availability due to busy schedule .
23 April 2025
Jack was very helpful and efficient. He kept in regular contact regarding the progress of the work.
Response from Prentice
We are delighted to hear about your positive experience with our service department with Jack. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 April 2025
My car was in twice for a fault recently. First time in I was advised about other works that were needed. The following week in for the work to be done I then got a call about some more work that was required!! Why was that not found the first time??
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
18 April 2025
Excellent service
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
16 April 2025
Recall carried out on time
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 April 2025
have to back for appt for additional parts
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 April 2025
Had to bring time forward due to other commitments and the Prentices Portadown accommodated my request . Excellent service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
13 April 2025
Quick, professional and just as described
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
11 April 2025
Customer focused professional service
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
11 April 2025
Billed for work I never requested
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
10 April 2025
Job done an cleaned car after
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 April 2025
Great service.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 April 2025
Again from the moment I entered every1 was so nice jack who took care of me was just brillant
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Advisor, Jack. We look forward to welcoming you in the future. Managing Director, Joanne Houston
06 April 2025
Kept in gouch
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 April 2025
5star.
02 April 2025
I had to do all the ringing about updates
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
01 April 2025
Work carried out to high standard
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
01 April 2025
The service itself and communication was good, however after being phoned and told the car was ready to collect, my heavily pregnant wife had to wait over an hour after her arrival before the keys were returned.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
01 April 2025
Job was done satisfactorly.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
01 April 2025
Helpful every wsy
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
31 March 2025
Fantastic throughout, understood my requirements and were flexible on date / time and also accommodation an annual oil change.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
31 March 2025
Staff helpful and friendly
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
31 March 2025
I was completely satisfied with the service from Prentice BMW, as usual they deliver 100 percent customer satisfaction.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
30 March 2025
I spoke with Kyle and he made everything so easy for me to leave my car with them and he arranged courtesy vehicle for me. He also presented me with a goodie bag when I picked my car up..much appreciated.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
30 March 2025
Friendly helpful staff.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 March 2025
Brian Currie was awesome guy to deal with , so friendly and accommodating
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
29 March 2025
Work completed quickly
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
28 March 2025
Problem presented, problem sorted, simple
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
27 March 2025
Very professional service
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
27 March 2025
Service completed promptly and car left immaculate
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
26 March 2025
My BMW and my wifes BMW were serviced last week. Neither car was washed before pick up. Very disapointed with this as I have purchased 8 BMW's from Prentices over the past 20yrs and I usually got the cars washed etc.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
26 March 2025
The experience has left me extremely satisfied, from start to finish it was all very easy for me. And I know it's not easy in this type of business with customer expectations.
Response from Prentice
We can’t thank you enough for the kind review! Your trust and satisfaction mean a lot to us here at Prentice BMW. We’re thrilled you had a great experience and appreciate you choosing us for your automotive needs. We hope to see you again soon! Managing Director, Joanne Houston
26 March 2025
The length of time taken to get a booking and then not standing over BMW parts that had only went over warranty mileage because they couldn't take the car sooner
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
25 March 2025
Excellent experience as ever.
Response from Prentice
Thank you so much for your thoughtful review! At Prentice BMW, we strive to provide exceptional service, and your feedback is a testament to the hard work of our entire team. We're thrilled that you had a positive experience, and we hope to see you again soon! Managing Director, Joanne Houston.
25 March 2025
BMW's handling of rcalls has been excellent
Response from Prentice
Thank you for taking the time to leave a review! We’re so glad to hear about your positive experience at Prentice BMW. Your feedback helps us continue providing the best service possible. We look forward to welcoming you again soon! Managing Director, Joanne Houston.
25 March 2025
High level thank you
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
25 March 2025
Kept up to date by Kyle. Keen to sort the issue and loved the fact they delivered my car back to me!
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
23 March 2025
Helpful staff and work carried out as requested.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 March 2025
Very satisfied with the professionalism and service by Prentice BMW
Response from Prentice
Thank you for taking the time to leave a review! We’re so glad to hear about your positive experience at Prentice BMW. Your feedback helps us continue providing the best service possible. We look forward to welcoming you again soon! Managing Director, Joanne Houston.
22 March 2025
High standard from start to finish
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 March 2025
As above
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 March 2025
The brake fluid change was satisfactorily completed. Bit of a long delay though waiting for it .
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
18 March 2025
Car ready ahead of time!
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
17 March 2025
Jack and Lara are credit to your company making the whole process dimple and stress free
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 March 2025
Very nice people
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 June 2025
There were some damage with my order but all was sorted swiftly with apologies.