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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
182 ratings and 106 comments received in the last 90 days.
28 September 2025
Everything was done to perfection! Keith was brilliant from start to finish!
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Keith. Thank you for the business. Managing Director, Joanne Houston
02 September 2025
I was politely treated and kept informed. I was given an excellent demonstration of the car features on hand over.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
26 August 2025
Relatively straightforward signing process and great tech advise regarding the new car
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
21 August 2025
All went very smoothly and quickly. No question was too much.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
17 August 2025
Extremely informative and helpful
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
03 August 2025
We are always made very welcome by the staff.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
24 July 2025
Too class from start to finish
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
11 October 2025
Pleasant experience from start to finish!
11 October 2025
Car only in for brake service and reconnection of the camera system. Took an engineer 2 hrs to reconnect the two wires to the fuse board. Tried to tell me he needed to diagnose even when instructed to connect the 2 cables to the correct pin location
09 October 2025
Same answer as above.
07 October 2025
Service was first class
06 October 2025
Did everything I asked for.
04 October 2025
All good liked the video of the car and the talking through the items let's you know you care.maybe a little expensive
02 October 2025
First class experience at Prentice, Portadown. Never had any complaints about work I have had done.
02 October 2025
I was quoted 24hrs after leaving my car in for a timing chain replacement a further 4k in additional work, including a key battery replacement which I had done a month previously.
01 October 2025
Great service on car.
01 October 2025
Keith was absolutely first class, start to finish, and I also received help from Natalie, Richard and James who were all excellent.
01 October 2025
They resolved the issue and kept us informed of progress throughout.
01 October 2025
Excellent experience
01 October 2025
Was very happy, customer support was excellent from start to finish would highly recommend prentice portadown. Even gave me a goody bag which was lovely.
29 September 2025
Great courtesy car
29 September 2025
As I said poor customer Service, very hard to get call back on progress and even thought I felt part covered under warranty, then told it wasn't as stone chip damage, but no effort made to explain
29 September 2025
Tbh over 2000 spent on the service and repairs and the communication could have been better.
27 September 2025
Because we were delighted with the work.
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
27 September 2025
My car was in for a recall and when I eventually got to speak to someone after 5 unreplied to calls to ask for a price to sort out few other issues with the car I'm still waiting to hear back . I picked car up after 4 days without getting repaired
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
26 September 2025
I would have rated 5 stars only when I got my car back the dash cam had been disconnected at the dash cam, not the cigarette power socket. I was not informed of this being disconnected. And it was not connected prior to collecting the car.
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
25 September 2025
Couldn't complain everything was done perfectly. Thanks
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
18 September 2025
Great.dealt with Ian and was just great at his job.polite and knowledgeable.good way with him
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
18 September 2025
Terrible service
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
17 September 2025
Very prompt and courteous
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
15 September 2025
100% at Prentice BMW all is about customer satisfaction most helpful dealerships around
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
15 September 2025
Yes, we were kept informed throughout
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
14 September 2025
Recent repair to car carried out efficiently and staff very helpful.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
14 September 2025
Staff were excellent and communicated well
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
13 September 2025
Hassle free
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
10 September 2025
No delay Service completed while I waited
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
10 September 2025
Offered a complimentary wash and hoover and didnt get it done.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
10 September 2025
My car was collected and returned by very pleasant bmw staff. The service team kept in touch with me by phone - very professional and pleasant
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
09 September 2025
From my initial booking to departure all staff were extremely helpful in all areas and made everyone feel so welcome etc
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
08 September 2025
Kyle from service dept was 5star
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
06 September 2025
After booking service it was cancelled late notice, I had to chase to make new appointment. Courtesy car (X1) had 65 miles range. I asked was there any damage as I couldn't check in rain they said no but car was damaged from previous use!
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
06 September 2025
Very satisfied with pre and post service experience.
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 September 2025
The service was exceptional from start to finish. Every member of the team I encountered-from the lady at reception to the two gentlemen who assisted with transportation-was professional and courteous. Jack, my primary point of contact, provided outs
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
02 September 2025
Staff were brilliant lady at reception when I picked up my car was great
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
02 September 2025
Very helpful and informative
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
02 September 2025
Overall service experience was excellent, the service team sorted the issues with the engine cooling and the navigation system. This work was reasonably priced and carried out in a timely manner.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
01 September 2025
Great hospitality and customer service
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
01 September 2025
All work done as scheduled with no surprises. Kept informed of progress throughout.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently with Ciaran. Managing Director, Joanne Houston
30 August 2025
Customer service
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
29 August 2025
For 1st time experience, I was completely satisfied. From the checking in process. To the communication and the updates from Ian
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
29 August 2025
Excellent customer service
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
29 August 2025
Easy to book service. Job done quickly and efficiently
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
28 August 2025
Great friendly service from Kyle & team.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
28 August 2025
Good friendly service and helpful
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
28 August 2025
The Staff at Prentices couldnt have been nicer. Attentive & helpful.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
21 August 2025
The problem was resolved in timely manner
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
18 August 2025
I have a service contract which includes extras (a BMW UK head office promotion) yet for some reason despite producing written comfirmation it's a bit of a struggle to have the contract accepted which is uncomfortable and embarrassing.
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. Managing Director, Joanne Houston
18 August 2025
Friendly and courteous staff...and the best complimentary hot chocolate!
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
18 August 2025
Hospitality was second to none and satisfied with the attention received and the lift to and from the shopping centre as we waited for our car
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
18 August 2025
Just one issue regarding service plan and employee not aware
Response from Prentice
Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon.
17 August 2025
Service department worked to my satisfaction
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
16 August 2025
Efficiency
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
16 August 2025
Great video and very thorough inspection.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 August 2025
Nothing was to much bother for the guys
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
13 August 2025
Very quick service Very helpful staff Very happy when I lifted my car
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
12 August 2025
All issues sorted professionally and swiftly
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
11 August 2025
Great experience as always from prentice Portadown from sales though to servicing. Booking in was very easy using the WhatsApp facility, online check in and facilities on site are fantastic for a waiting appointment. Thanks again.
Response from Prentice
Thank you so much for taking the time to share your feedback about our Service Department. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
11 August 2025
I did have to chase for an update on repair timeline.
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
10 August 2025
I was very satisfied!
Response from Prentice
Thank you so much for taking the time to share your feedback about our Service Department. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
10 August 2025
Would have been 5 stars except for charging 33.75 to replace the battery in the car key fob!
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
10 August 2025
The car was serviced while I waited. The waiting area was comfortable and I was well looked after.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
10 August 2025
The staff made the process so simple
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
09 August 2025
Victoria was a very nice lady & checked me in. Job was done in 20 minutes. Excellent service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
08 August 2025
Excellent service.
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
07 August 2025
Prompt & efficiency
Response from Prentice
m absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
06 August 2025
Handover to collection is always smooth and timely. The interaction between service staff and the customer is polite and informative.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
06 August 2025
great experience as i was kept up to date and asked if i would like refreshments on multiple occasions.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
06 August 2025
Very friendly staff, excellent customer support
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 August 2025
Prompt service
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
05 August 2025
Booked in for a free recall but got treated like I was a paying customer. All staff very polite, friendly & courteous. Recieved a full walk around video inspection of my car - for free. Received a complimentary wash too, including tyre dressing.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
05 August 2025
Very pleasant customer service. Service manager was a gentleman.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
04 August 2025
Same answer
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
03 August 2025
Everything first class
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
02 August 2025
Pre-registration is useful as don't like a long process at the screen check in.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
02 August 2025
Everyone so helpful Treated like VIP !!!!
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
02 August 2025
Did everything I needed
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
02 August 2025
Great service.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 August 2025
The car suspension is still dropping down at the front after a couple of days inactivity
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
31 July 2025
Done on time and tjey kept in touch
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
31 July 2025
Due to courteous staff and efficient workman ship.
Response from Prentice
Thank you so much for taking the time to share your feedback about our Service Department. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
30 July 2025
Excellent workmanship and very professional people
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
30 July 2025
Again great people to work with
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
30 July 2025
Was kept up to date and car ready before due time
Response from Prentice
We are delighted to hear about your positive experience with our Service Department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
30 July 2025
Again couldn't do enough to help
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 July 2025
Please see answer above I would like a call to discuss why message still says needs a recall on coolant
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
28 July 2025
Always lets me know before hand if anything else is wrong.
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
28 July 2025
I left my car in with Prentice to get the air bag fixed. When I collected the car the passenger door lock was not working which was working before. Prentice have said this is totally unrelated and they are not taking responsibility.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
27 July 2025
Quick and convenient. Staff friendly.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
27 July 2025
Looking for the extra mile
Response from Prentice
Thank you for your honest feedback in our survey! Your satisfaction is our utmost priority. Managing Director, Joanne Houston
27 July 2025
Again the guys i dealt with are all very knowledgable and get me booked in when needed and sorted on the same day. The fact they check over everything else to give me a heads up on anything else that might be cause for concern is a nice touch.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
26 July 2025
See above
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
24 July 2025
First time I've dealt with prentice & wont be the last. Very professional & helpful especially Jack who explained everything to me & even asked if we needed a lift anywhere when my vehicle HT17 LKL was in for a recall
Response from Prentice
Thank you so much for taking the time to share your feedback about our Service Department – Especially Jack. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
21 July 2025
We always receive great service at Prentice.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
19 July 2025
Again Brian sorted everything from start to finish
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
18 July 2025
Everything was done to high standard.
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
04 October 2025
We were very happy with the help we received in store and on phone.