OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 89 comments received in the last 90 days.
04 July 2025
The staff were very mannerly, polite, friendly and went through all the different procedures to help me to understand.
03 July 2025
Handover all went extremely smooth everything well explained
01 July 2025
Keith went above and beyond to make the experience special for us. The car was delivered way ahead of schedule which is unheard of in the motor industry!
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on Keith. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
01 July 2025
From choosing the car, to purchasing, to delivery and collection we were delighted. we were informed regularly by email about the ongoing order. When the car came into BMW we were contacted by both email and phone call to make the handover easy.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Richard could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
08 June 2025
There were some damage with my order but all was sorted swiftly with apologies.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Richard could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
06 June 2025
I have been a returning customer, always being greeted with fantastic service from Keith Craig and his team at Prentice Portadown.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
03 June 2025
I have dealt with James a number of times and he has a good grasp of what I look for in my vehicle purchases.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on James. Your support means a lot to us, and we're glad we could help you find the perfect car yet again. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
29 May 2025
Attentive, knowledgeable and professional
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
22 May 2025
Everything went so smoothly - the epitome of courtesy and professionalism
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
06 July 2025
Very clean environment
06 July 2025
Well the service process was just easy from the time I left my keys at the reception to the point of collection. Received video message from mechanic during the inspection to the wheels and general condition to the underside of the car.
05 July 2025
Staff brilliant, courteous and so helpful
05 July 2025
It was promplty booked in. There was no hasltle and the car was ready for collection.
04 July 2025
The staff I dealt with were helpful and pleasant. Although it cost a considerable amount for the parts, I am glad that I left it into Prentice as the car passed its MOT. The parts had to be ordered and fitted next day. MOT was @ 09:20 the day after.
04 July 2025
Excellent service from beginning to end
04 July 2025
Smooth and easy
04 July 2025
Everything was explained, car left back clean as a whistle
03 July 2025
Courtesy car was
03 July 2025
Yet again friendly very welcoming.
06 July 2025
From selecting the vehicle to the final handover was smooth, professional, and truly enjoyable.The staff were knowledgeable, supportive, and made me feel confident in my choice. The car was delivered in perfect condition. I couldn't be any happier!