Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

BMW Sales Manager.

Stephen Wallace

Sales Executive.

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Robert Murphy

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Went in for brake fluid change & phone setup ( because I had got a new phone & couldn't get it 'synced '. It took 3 hours which was a lot longer than we anticipated

Service
Thank-you for taking the time to complete our satisfaction survey. My apologies for the longer wait than expected. Joanne Houston, Head of Business

Lift and delivery of car for service.

Service
Thank-you for rating your experience of Prentice, we are delighted to receive your feedback. Joanne Houston, Head of Business

Work carried out efficiently

Service
It is a pleasure to receive your feedback, thank-you. Joanne Houston, Head of Business

Everything was carried out as arranged and to my complete satisfaction.

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to complete our survey, it is highly appreciated by the entire team.

Excellent service offered me coffee and while car getting serviced, a lovely gentleman took me to Rushmere shopping centre and picked me up two hours later. Got car back serviced, they had even washed car, hoovered and dusted inside.

Service
Thank-you for your wonderful comments. Myself and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

The service I received was very satisfactory.

Service
Thank-you for taking the time to provide us with feedback about your experience at Prentice. Joanne Houston, Head of Business

We have great confidence in Prentice.

Service
I am delighted to receive your review, thank-you for taking time to complete our customer survey. Joanne Houston, Head of Business

Fixed issues i had with car and performed service, however again disappointed by being charged for courtesy car. Didnt get that at other bmw dealers i dealt with

Service
Thank-you for taking the time to provide us with invaluable feedback. I understand our Customer Service Executive has been in touch with you. Joanne Houston, Head of Business

Robert and team go above and beyond to keep me motoring

Service
Thank-you for your feedback, Robert and the team are delighted to receive your kind comments. Joanne Houston, Head of Business

all went according to plan

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Issue resolved completely and promptly. Effective communication throughout.

Service
Thank-you for your taking the time to provide us with your feedback. I am delighted to hear of your experience. Joanne Houston, Head of Business

Friendly and efficient high quality service

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Wasnt there as car picked up

Service
Thank-you for taking the time to complete our customer survey, it is highly appreciated by the team. Joanne Houston, Head of Business

Polite and professional support.

Service
Thank-you for your kind comments, our entire team are highly appreciative of your feedback. Joanne Houston, Head of Business

The 'booking in' was confusing as I was given a time and told the service would take 1hr 30 min - in actual fact everyone was booked in for the same time and the service could have been anytime during the day. However, Prentice apologised for this.

Service
Thank-you for taking the time to provide us with invaluable feedback, it is highly appreciated by the entire team. Joanne Houston, Head of Business

The service time was fine,but there was also a recall to sort out and it took a long long time.

Service
Thank-you for taking the time to complete our survey and providing us with your feedback. Joanne Houston, Head of Business

Service personell - deserve 5stars

Service
Thank-you for your feedback, our entire team are delighted to receive your kind comments. Joanne Houston, Head of Business

Lovely staff and worked with me to enable service.

Service
Thank-you for your kind comments and for taking the time to share your feedback. Joanne Houston, Head of Business

Only criticism was had to wait ages to drop my car off for oil service (25 minutes) as nice as the waiting area is , I just need to drop my keys off and get going.

Service
Thank-you for taking the time to review your experience at Prentice, it is highly appreciated by the entire team. Joanne Houston, Head of Business

I have bad experience with BMW, I was ignored and the car is still not fully functional

Service
Thank-you for providing us with invaluable feedback. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

all run according to plan

Service
Thank-you for taking the time to complete our customer survey feedback. The team are delighted to receive your 5* review. Joanne Houston, Head of Business

Excellent service

Service
Thank-you for your kind feedback and for completing our customer survey. I am delighted to hear of your experience. Joanne Houston, Head of Business

Very professional and friendly staff team throughout the business. Pleasant surroundings for the customer.

Service
Thank-you for your kind feedback, it is highly appreciated by the entire team. Joanne Houston, Head of Business

Work completed as described with no hassle.

Service
Thank-you for your kind feedback and for taking the time to complete our survey. Joanne Houston, Head of Business

Carried out all that needed done without fuss.

Service
Thank-you for your kind feedback and for taking the time to complete our customer survey. Joanne Houston, Head of Business

Good services

Service
Thank-you for your kind feedback, it is greatly appreciated by the entire team. Joanne Houston, Head of Business

They sorted my problem out.

Service
Thank-you for providing us with feedback, we look forward to welcoming you again in the future. Joanne Houston, Head of Business

Excellent service

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Easy for me to get to and have serviced my cars for several years.

Service
Thank-you for your kind feedback and time taken to complete our survey. Joanne Houston, Head of Business

good service

Service
Thank-you for your feedback, our entire team are delighted to receive this. Joanne Houston, Head of Business

all good

Service
I am delighted to hear of your experience with Prentice, thank-you for providing us with feedback. Joanne Houston, Head of Business

My car was removed from my home on Tuesday it was not until 6 pm did l get a call from prentice to say the car was in there garage And that was only after l contacted the bmw emergency help line .

Service
Thank-you for your invaluable feedback. I understand that our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Easy booking and explanation of work to be done and costs Courtesy car provided

Service
Thank-you for your kind feedback and for taking time to provide us with feedback. It is greatly appreciated by the entire team. Joanne Houston, Head of Business

As above

Service
Thank-you for your valuable feedback. I understand that our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Always friendly service from the staff

Service
Thank-you for your kind feedback and for taking the time to provide us with feedback. It is highly valued by the entire team. Joanne Houston, Head of Business

The experience exceeded my expectations

Service
Thank-you for your wonderful feedback, the entire team are delighted to receive this. Joanne Houston, Head of Business

I was told of a product recall which will take all day and BMW will not provide a courtesy car. I use my car every day and do not find this acceptable!!!

Service
Thank-you for providing us with invaluable feedback. I understand that our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Sent up. Fixed. Sent back

Service
Thank-you for your feedback, it is highly appreciated by the entire team. Joanne Houston, Head of Business

Good service, good communication. Thank you.

Service
Thank-you for taking the time to complete our customer survey, and for your kind feedback. Joanne Houston, Head of Business

Friendly and professional staff made me feel valued customer. I was kept well supplied with tea which was also very nice.

Service
Thank-you for taking the time to complete our customer survey, the entire team at Prentice are delighted to receive your kind feedback. Joanne Houston, Head of Business

Helpful at every juncture

Service
Thank-you for taking the time to complete our survey. Joanne Houston, Head of Business

Advisers know me personally and totally understand my needs and expectations. I always feel welcome at the showroom.

Service
Thank-you for your kind feedback. The entire team are delighted to hear of your experience. Joanne Houston, Head of Business

Service carried out as was requested.

Service
Thank-you for your 5* review. Joanne Houston, Head of Business

All the staff were courteous, friendly and very efficient.

Service
Thank-you for your kind feedback and encouragement. Joanne Houston, Head of Business

The issue is unresolved and I felt service personnel were not interested in pursuing my complaint.

Service
I am sorry to hear your feedback. I understand that our Customer Service Executive has been in touch directly to help resolve your issue. Joanne Houston, Head of Business

I have the service insurance pack so costs were covered and the garage driver gave myself and my mother a lift to and from the shopping centre while my car was being serviced.

Service
Thank-you for taking the time to complete our customer survey, your time and feedback is highly appreciated by the entire team. Joanne Houston, Head of Business

Attentive staff. Quick turnaround of car. Clean and well presented premises. Not very good explanations given as to why the car needed servicing earlier than expected. The expected price of the servicing was not discussed with me before work was done

Service
Thank-you for your invaluable feedback, it is very much appreciated by the entire team. Joanne Houston, Head of Business

Super People

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to provide us with your kind feedback. Joanne Houston, Head of Business

waited for a long time even though I had an appointment but when It was my turn, service and friendliness good. they did apologise for the long wait

Service
Thank-you for taking the time to complete our customer survey, the information you provide is extremely important to us and highly appreciated. Joanne Houston, Head of Business

Prentice Portadown is the best BMW centre in Northern Ireland.

Sales
Thank-you for your wonderful review, our entire team are so pleased to receive your feedback. Joanne Houston, Head of Business

The showroom is always a friendly and welcoming place with helpful staff

Sales
It is a pleasure to receive your kind comments, thank-you. Joanne Houston, Head of Business

The car was delivered to our home by the Sales Manager and the BMW centre Genius.This was a most informative and enjoyable experience! Looking forward to next spring for the delivery of another BMW ! .?

Sales
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to complete our customer survey. Joanne Houston, Head of Business

All staff very friendly and always give a warm welcome and offer refreshments

Sales
Thank-you for your kind comments, I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Friendly and professional staff

Sales
Thank-you for taking the time to complete our customer survey and for your kind comments. Joanne Houston, Head of Business

Very helpful staff

Sales
Thank-you for your kind feedback, our entire team highly appreciate your comments. Joanne Houston, Head of Business

Handover was accommodated during 1 series launch event

Sales
Thank-you for taking the time to review your experience at Prentice. Joanne Houston, Head of Business

Professional and helpful.

Sales
Thank-you for your kind feedback and for taking the time to leave a review. It is hugely appreciated by the entire team. Joanne Houston, Head of Business

Kept me up to date at all stages

Sales
Thank-you for your kind feedback. I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Car was delivered ahead of time and checked and prepared promptly. We were given very clear and helpful guidance given when we collected the vehicle.

Sales
Thank-you for your kind feedback, the entire team greatly appreciate your comments. Joanne Houston, Head of Business