Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Richard Allen

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Amy Crozier

Receptionist

Kerrie O'Hagan

Receptionist

Sarah Campbell

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job carried out on time

Service

My x5 was stolen and retrieved by the police I left the car with them on 13/12/18 and specifically instructed then to fit the locks and i would pay all the costs in the event the insurance co didn't pay. They i got the car back 2/1/19, deplorable!!

Service

See above

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Treated very courteous and professional by the service team.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

All was done 100%

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My seatbelt was replaced and is now working perfectly.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Procedure explained in clear laymans terms. Made my wife and me feel easy and stress free. Told us what they did anwill happen next and when next service due. They even washed and cleaned the car for us. How good was that especially in winter weather

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Neil in service, as per usual was super helpful and got my car sorted!

Service
Thanks for your feedback. Joanne Houston, Head of Business.

I would have rated the experience higher but for the fact that I found it very difficult to find somewhere to park on arriving. The customer parking bays were all occupied.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Car returned valeted and work done

Service
Thanks for your feedback. Joanne Houston, Head of Business.

No waiting my car was ready, cleaned. Superb service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Everything that needed to be done was done. I was dealt with courteously and efficiently.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Service agents were efficient and mannerly.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Was told it would take two hours MAX to fit brake pads but probably an hour and 30 minutes would do it. Having waited 2 hours and 25 minutes i had to go and ask what was the delay, leaving me late for another appointment a had arranged.

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Went above and beyond.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

All my requirements were taken care of

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Because I was very satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Staff not that interested to be totally honest with you. I asked a question relating to the 2nd recall (fuel tank issue), the question was ignored......perhaps it was a stupid question?

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Smooth ,no hassle, customer focused approach

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Because I was satisfied

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Rapid and efficient response

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Excellent as always

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I was given a full explanation about my service details.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Good sharp service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very quick service, friendly and efficient.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Prentice's initial investigation was sub standard . The engineer from the Emergency Service had a lot less equipment but was able to spot the problem quickly. It is a matter of concern that Prentice handed me back a car with an underlying fault.

Service
I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

I did not take up the option of a loan car as they were charging me an insurance charge for the loan car . In all my years of eating cars serviced at various franchises I have never been charged for this .

Service
I understand a colleague has been in touch regarding this. Joanne Houston, Head of Business.

Kept informed throughout and courtesy car provided

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Service history not updated on car computer

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

As above, easy to deal with.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

The staff were all very helpful, taking me to a local shopping Center while my car was serviced, phoning me when ready to collect me.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

given status reports and straight comment

Service
Thanks for your feedback. Joanne Houston, Head of Business.

very good service,professional,and quick

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My car was fixed on first visit.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very helpful and friendly staff

Service
Thanks for your feedback. Joanne Houston, Head of Business.

My car does not need a service yet. When it does I will contact BMW and they will do all the arrangements.I feel confident I will be completely satisfied.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

All work carried out efficiently and professionally, thanks to attitude and pleasant manner of Brian and Robert who dealt with me on recent visits.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Taken on time and kept informed as to what the car needed, handed back at arranged time, all good.

Service
Great, thanks for your feedback. Joanne Houston, head of Business.

Service staff professional, knowledgeable and worked around my needs and schedule.

Service
Thank you for your kind feedback. Joanne Houston, head of business.

The trim replacement couldn't happen first time which caused me an extra journey. Not a massive problem as they picked the car up this time.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Every body went out of there way to make changeover easy.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

From start to finish it was great .staff brilliant

Sales
Great, thank you for your feedback. Joanne Houston, Head of Business.