Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Keith Craig

Sales Director

John West

General Sales Manager

Stephen Harkness

Sales Executive/Motability Specialist

James Gilpin

Sales Executive

Paul Murphy

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Jordan Robinson

Business Sales Executive

Jack Atkin

Genius

Natalie Guy

Receptionist

Kelly Fisher

Receptionist

John Moore

Service Manager

Brian Currie

Service Executive

Andrew McLoughlin

Service Executive

Geoff Devlin

Warranty Manager

Rachel Houston

Warranty Administrator

Patrick Kerr

Customer Service Advisor

Colin Carville

Workshop Controller

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very friendly service in comfortable surroundings.

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Thank you for your kind feedback. Joanne Houston Head of Business

Friendly staff and professional service.

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Many thanks for your positive feedback. Joanne Houston Head of Business

Exactly as required

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Thank you for your positive feedback. Joanne Houston Head of Business

They are always thorough and explain issues well. Have been driving BMWs s since passing my test in 1990 and they are a reputable car and company

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Msny thanks for your positive feedback. Joanne Houston Head of Business

Customer Service was excellent, well looked after from start to finish

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Thank you for your fantastic feedback. Joanne Houston Head of Business

The time schedule was perfect.Everything was okay with the car.

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Thank you for your kind response. Joanne Houston, Head of Business.

Good communication

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Thank you for your kind comment. Joanne Houston, Head of Business

Service carried out , car washed , all done in a timely fashion.

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Thank you for your comments. Joanne Houston Head of Business

From the initial phone call until I picked up the car they were most informative and explained all the options.

Service
Thank you for sharing your positive experience at Prentice. Joanne Houston, Head of Business.

staff go out of their way to help.

Service
Thank you for your kind feedback. Joanne Houston Head of Business

I was pleasantly surprised to find that my car was hoovered and washed when I collected it

Service
Thank you for your feedback. Joanne Houston, Head of business

Efficiently looked after, very professional organised.

Service
Thank-you for your kind comments, I am delighted to hear about your experience at Prentice. Joanne Houston, Head of Business

Was treated very professionally and in a very friendly way.

Service
Thank-you for your kind and encouraging feedback. Joanne Houston, Head of Business

Everything I wanted done was done

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Thank-you for sharing your positive experience at Prentice. Joanne Houston, Head of Business

The service was handled very well and I was loaned a car to attend another meeting

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I am pleased to hear your recent experience. Thank-you for providing us with feedback. Joanne Houston, Head of Business

Excellent attention from personnel All work completed to my satisfaction

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Thank-you for your kind comments, our team are delighted to receive your feedback. Joanne Houston, Head of Business

hassle free experience

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Car was returned promptly and clean

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Thank-you for taking the time to provide us with your encouraging feedback. Joanne Houston, Head of Business

Every part of the process was completed with a high level of professionalism

Sales
Many thanks for your kind comments. Joanne Houston Head of Business

Professional staff throughout the whole process

Sales
Thank you for your kind response. Joanne Houston, Head of Business.

The dealership designated the same sales representative to me on each occasion I have purchased BMW. Compare this to the Belfast branch where it will be slow to get information and unlikely that you will develop a relationship with an individual

Sales
Thank you for your kind response. Joanne Houston, Head of Business

Staff had full knowledge about the car and gave a good talk to me

Sales
Thank you for taking the time to provide feedback. Joanne Houston Head of Business

Lovely car and great customer service.

Sales
Thank you for your kind feedback. Joanne Houston Head of Business

Purchase was very straight forward and helpful. Delivery was also quite easy, I appreciated the hands on tutorial when I picked up my car.

Sales
Thank-you for your kind feedback. Joanne Houston, Head of Business

Stephen looked after me well and ensured a very satisfactory hand over experience

Sales
Thank-you for your feedback, Stephen is delighted to receive your kind comments. Joanne Houston, Head of Business

Good communication Everything explained

Sales
Thank-you for your kind feedback. Joanne Houston, Head of Business

The sales person was great - very helpful and not pushy !

Sales
Thank-you for your encouraging feedback. Joanne Houston, Head of Business