Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

BMW Sales Manager.

Stephen Wallace

Sales Executive.

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Robert Murphy

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service as usual. The dealer Service team are proFessional And courteous and the car was ready the same day and the issue was resolved by the dealer.

Service
Thank-you for your kind comments, it is highly appreciated by the entire team. Joanne Houston, Head of Business

All aspects were as expected.

Service
Thank-you for your excellent rating and for taking the time to complete our feedback survey. Joanne Houston, Head of Business

Excellent customer service.

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Robert on the 'service desk' and Kevin, the Technician, took care of my every requirement, answering all my questions in a 'language' (non technical!) fit for my layman's understanding. Kevin's Vehicle Health Check video text informative and helpfu.

Service
Thank-you for your wonderful comments. Robert & Kevin are assets to our team and highly appreciate your feedback. Joanne Houston, Head of Business

Issue not completely resolved

Service

Very satisfied, everything was explained in detail and nothing was too much trouble.

Service
Thank-you for your kind comments. Joanne Houston, Head of Business

No issues, all was dealt with.

Service
Thank-you for completing our Customer Satisfaction Survey. Joanne Houston, Head of Business

Prompt attention and pleasant waiting area with refreshments and newspapers. Car washed and hoovered before hand back appreciated.

Service
Thank-you for your extremely kind feedback. Joanne Houston, Head of Business

The service staff were pleasant and helpful.

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Cost explained together with how long it would take. Made to feel very comfortable. All very professional.

Service
Thank-you for your wonderful comments, myself and the team are delighted to receive your feedback. Joanne Houston, Head of Business

No hassle, helpful staff

Service
Thank-you for taking the time to complete our Customer Satisfaction Survey. The team are delighted to receive your feedback. Joanne Houston, Head of Business

All went well. Though I didn't receive written detail of what had been done during the Service. Brain mentioned my tyres but again nothing in writing on how long before a change is required.

Service
Thank-you for your valuable feedback. I apologise for any inconvenience and understand that our Customer Service Executive has been in touch with you to provide written detail of the work carried out on your vehicle. Joanne Houston, Head of Business

Service was just ok for me. I wasted alot of time siting around and ended up losing 2 half days pay

Service
Thank-you for providing us with invaluable feedback. I apologise for any inconvenience caused while your service was being carried out. Joanne Houston, Head of Business

Everything. Was done well

Service
Thank-you for taking the time to provide us with feedback. It is hugely appreciated by our entire team. Joanne Houston, Head of Business

Went in for brake fluid change & phone setup ( because I had got a new phone & couldn't get it 'synced '. It took 3 hours which was a lot longer than we anticipated

Service
Thank-you for taking the time to complete our satisfaction survey. My apologies for the longer wait than expected. Joanne Houston, Head of Business

Lift and delivery of car for service.

Service
Thank-you for rating your experience of Prentice, we are delighted to receive your feedback. Joanne Houston, Head of Business

Work carried out efficiently

Service
It is a pleasure to receive your feedback, thank-you. Joanne Houston, Head of Business

Everything was carried out as arranged and to my complete satisfaction.

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to complete our survey, it is highly appreciated by the entire team.

Excellent service offered me coffee and while car getting serviced, a lovely gentleman took me to Rushmere shopping centre and picked me up two hours later. Got car back serviced, they had even washed car, hoovered and dusted inside.

Service
Thank-you for your wonderful comments. Myself and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

The service I received was very satisfactory.

Service
Thank-you for taking the time to provide us with feedback about your experience at Prentice. Joanne Houston, Head of Business

Great sales exec and genius guy

Sales
Thank-you for your kind comments, it is highly appreciated by the entire team. Joanne Houston, Head of Business

Prentice Portadown is the best BMW centre in Northern Ireland.

Sales
Thank-you for your wonderful review, our entire team are so pleased to receive your feedback. Joanne Houston, Head of Business

The showroom is always a friendly and welcoming place with helpful staff

Sales
It is a pleasure to receive your kind comments, thank-you. Joanne Houston, Head of Business