Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Keith Craig

Sales Director

John West

General Sales Manager

Stephen Harkness

Sales Executive/Motability Specialist

James Gilpin

Sales Executive

Paul Murphy

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Jordan Robinson

Business Sales Executive

Jack Atkin

Genius

Natalie Guy

Receptionist

Kelly Fisher

Receptionist

John Moore

Service Manager

Brian Currie

Service Executive

Andrew McLoughlin

Service Executive

Geoff Devlin

Warranty Manager

Rachel Houston

Warranty Administrator

Patrick Kerr

Customer Service Advisor

Colin Carville

Workshop Controller

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional. Keith Craig has made a big difference to the business

Service

All great service

Service

Prentice set the standard in customer service.

Service
Thank you for this wonderful feedback, I am delighted to hear you were happy with everything. Joanne Houston, Head of Business.

Always excellent

Service

Efficient friendly and did what they said they would do

Service
I am delighted to hear you were fully satisfied, many thanks for this feedback. Joanne Houston, Head of Business.

Prentice Portadown know what they are at when it comes to customer service. It's fantastic. I find it a very customer centric approach. Everything is explained thoroughly and any additional work required is done after authorisation from me.

Service

See above

Service

Fast and efficient service

Service

Professional manner in which matters were handled

Service
Thank you very much for your positive feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Very good. Got a lovely X2 courtesy car for the few hours also.

Service
Thank you for your positive feedback. Glad you enjoyed the X2. Joanne Houston, Head of Business.

Very satisfied excellent service from start to finish service manager very helpful everything sorted quickly and efficiently

Service
Thank you very much for your kind feedback. I will pass this onto the team. Joanne Houston, Head of Business.

Easy to book, safe to get my car serviced

Service

You are made feel very welcome, nice staff, easy to get to, great social distancing

Service
Many thanks for this great feedback. Joanne Houston, Head of Business.

This dealership has a friendly,professional and competent after sales team

Service
Thank you for this great feedback. Joanne Houston, Head of Business.

Did exactly what was asked, provided information via the video clip about the car, explained exactly what had been done, complimentary wash and vac, flexible drop off / pick up arrangements, and all in a COVID safe environment.

Service
Thank you very much for this wonderful feedback. We are delighted you were fully satisfied with everything. Joanne Houston, Head of Business.

very professional; car was serviced and valeted - valet was excellent

Service
Many thanks for your great feedback. Delighted to hear you were completely satisfied. Joanne Houston, Head of Business.

The showroom was a nice environment and everyone we dealt with very pleasant and helpful . How a person is treated is as important as the product sold and we found the experience relaxing and enjoyable.

Service
Thank you for your feedback wonderful, I will pass this onto Kieron and the team. Joanne Houston, Head of Business.

Car was serviced in record time.

Service
Glad to hear you were happy with the service provided. Many Thanks, Joanne Houston, Head of business.

Great personal approach by staff.

Service
Thank you very much for this great response. Joanne Houston, Head of Business.

I found the service chap whom i spoke with pleasant and helpful.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Efficient and completely satisfied.

Service
Many thanks for the positive feedback. Joanne Houston, Head of Business.

Again efficient without hassle

Service
Thank you very much for your kind feedback. Joanne Houston, Head of Business.

As above.

Service
Many thanks for your feedback, I will pass this onto Brian and the team. Joanne Houston, Head of Business.

FULLY

Service
Many thanks for your feedback, I will pass this onto Patrick, Niall and the team. Joanne Houston, Head of Business.

i was kept informed by telephone throughout. Staff I encountered both dropping of and picking up my vehicle were very friendly and professional.

Service
Thank you very much for taking the time to give us such great feedback, we are delighted you were satisfied. Joanne Houston, Head of Business.

Work carried out at short notice

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Friendly staff and very helpful and informative.

Service
Thank you very much for your great feedback. Joanne Houston, Head of Business.

Safe and efficient process. The staff I spoke to were polite and helpful.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Responsive and helpful staff

Service
Thank you for the great feedback, it is much appreciated. Joanne Houston, Head of Business.

Very well pleased, made feel a valued customer. My car was cleaned on returning to me.

Service
Many thanks for your positive feedback, we are delighted you were happy with everything. Joanne Houston, Head of Business.

Niall my service manager, was very efficient in getting my vehicle booked in for servicing. He kept me informed on progress and was very helpful and courteous on collection.

Service
Thank you for your positive feedback, I will pass this onto Niall and the team. Joanne Houston, Head of Business.

Very efficient

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My sales coordinator Stephen Harkness is a pleasure to work with. He understands the relationship and gets it right at many levels. Can't say highly enough, a real pleasure

Sales

Professional. I did miss the coffee though!

Sales

Nothing was to much trouble from all at Prentice Group. Very high level of expertise throughout.

Sales
Many thanks for your lovely feedback. Enjoy your new car. Joanne Houston, Head of Business.

Everything was no problem at all. Very helpful in every department

Sales
Thank you so much for your kind comments. I will pass these on. Joanne Houston Head of Business

Hand over and pick up of new vehicle could not have been smoother. Extremely professional considering current restrictions. A special word of thanks to Tim and especially Tech expert ? Jack on the day. Could not have been more helpful

Sales
Thank you very much for this wonderful feedback, we are delighted you were happy with your experience. Joanne Houston, Head of Business.

Quick and efficient. Personal number plate sorted as well.

Sales
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Very supportive and friendly staff

Sales
Thank you for your positive feedback. We hope you enjoy your new car. Joanne Houston, Head of Business.

Felt at ease

Sales
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Mr Stephen Harkness Sales Executive and Jack the technology expert payed full attention to a proper handover.

Sales
Many thanks for your feedback, I will pass this onto the team. Joanne Houston, Head of Business.