Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Richard Allen

Sales Executive

Kieron Fitzpatrick

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

Kyle Tureitt

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Available at relatively short notice

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Always very helpful and informative staff

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Great service, great staff , especially Timothy pollack, manager prentice bmw

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Service booked in advance, advised that will take up to 1 hour.Small service was to take 1 hour, spent 2 hours waiting, affected my work where due to delay I had to cancel my job close to Portadown. I don't know why I'm treated this way, is it due to

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

car collected and returned as scheduled liked the complimentary mini valet

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Only place I have ever had continual, exceptional after sales experience.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

My BMW 730d had a serious chassis/suspension failure on the motorway. When I called for support I was directed to a staff member not qualified to help me. When I eventually had a return call from the Service Manager I was told not to drive the car.

Service
Thank you for your feedback, I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

my car was serviced and booking it in was very convenient and they gave me a lift to work and had my car cleaned for me upon pick up.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Personal attention. Not a number. Treated as a person because of the family run business

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Efficient service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My car was ready exactly on time and presented very clean and tidy.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very well looked after

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Car was collected at home for the service leaving a substitute car until it's return after the service. Couldn't be better.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

Again, great team, very friendly, helpful and knowledgeable. Kindly offered and gave me a lift to & from the shopping centre while my car was being serviced.

Service
Thank you for your kind feedback. Joanne Houston, Head of Business.

completely satisfied

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very good communication on service requirements and excellent customer service from Brian in service Dept

Service
Thank you for your kind review. Joanne Houston, Head of Business.

Read my complaint

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

I trust Prentice's staff to do the job right.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

I waited 3.5 hours. Charged £3 app for a battery for the key of car which thought maybe should be under warranty.

Service
I believe a colleague has been in contact with you regarding this. Joanne Houston, Head of Business.

Everyone was courteous and handled my service efficiently.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

No complaints

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Easy booking, clear explanations, quick service Only downside - rather expensive

Service
Thank you for your feedback. Joanne Houston, Head of Business.

From receptionist to service personnel we were treated very well. Service gave updates and took extra time to sort out a small issue my car had in addition to my scheduled service. We were dropped off in town and collected when service was complete.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

The service engineer phoned during the service to tell me my rear tyres are at 3mm and should be replaced, I had driven less than 1800 miles from I bought the car. I did not think I would have to check tyres at a BMW garage when buying a car.

Service
I believe a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Very easy to deal with. All staff are pleasant and professional

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Hassle free ,straight forward ,no nonsense. Perfect timing for delivery and collection of my vehicle.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

When I collected the car, the person who had been dealing with it had finished for the day. I asked if there were any issues particularly as I had issues a few weeks prior. I was told I would receive a call on Monday, but that didn't happen.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very attentive, excellent sales and service.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

As above especially being a mobility customer and that is very important.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

The experience was good except billing. On the day I paid the amount invoiced (£232.39). The Vehicle Health Check video/text indicated a Total Cost of £179.62. Despite later asking for clarification I am at a loss to understand the discrepancy.

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Just feel that the more you spend the better the trearment

Service
I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Every time I take my own car in for a service they ask me to pay. I tell them I have a Service pack and they tell me I don't and I walk away feeling they think I am cheating them. Once is okay but after the second time I dislike going near them.

Service
I believe a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Service was great but courtesy wash left waxy streaks and white marks on the car.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very friendly and helpful staff. Stephen Harkness and Adrian pollock and the finance team demonstrated excellent customer service. I would recommend anyone to go to Stephen if they were thinking of buying a BMW.

Sales
Thank you for your kind feedback. Stephen and Adrian are delighted to receive this. Joanne Houston, Head of Business.

Listened to what we wanted and made sure they were able to fulfil our requirements

Sales
Thank you for your kind feedback. Kieron is delighted to receive this. Joanne Houston, Head of Business.

With previous purchases of new BMW we were always impressed with the delivery and handover however this current experience has been horrific.

Sales
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

From reception to coffee to Paul very nice people and environment Compared to Bmw Belfast very disappointing

Sales
Thank you for your kind feedback, Paul is delighted to receive this. Joanne Houston, Head of Business.

Always a joy to do business with Prentice BMW they treat you like family.

Sales
Thank you for your kind feedback. Joanne Houston, Head of Business.