Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

James Gilpin

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Jack Atkin

Genius

John West

General Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was returned promptly and clean

Service

Excellent attention from personnel All work completed to my satisfaction

Service

My service was done in time and they were able to fix an additional small problem at the same time which was hugely appreciated

Service
Thank-you for your kind feedback, the team are very appreciative. Joanne Houston, Head of Business

Not impressed with checking in. Unnecessary to use the small computer screen when there is a ' real person ' behind a screen. I would have liked to have spoken with a member of the service team about a couple of queries but too complicated to do so.

Service
Thank-you for providing us with feedback. Joanne Houston, Head of Business

No faults with level of service

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

See above answer, I was told on my second visit that i needed break fluid which they had already supposedly done two weeks previously. Again staff member was rude regarding this, I was told the car was checked again and was ready to leave, it wasnt

Service
Thank-you for your valuable feedback. I understand our Service Manager has been in touch with you directly. Joanne Houston, Head of Business

From start to finish the staff were efficient and willing to help as I had need for my vehicle to be attended to quickly this fact was taken on board and the service booking promptly made despite Covid 19 pressures.

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

The sales person Stephen Harkness was brilliant to deal with and very helpful

Service
Thank-you for your review. Stephen is delighted to receive your kind comments. Joanne Houston, Head of Business

Great service from servicing section and pleased with the work carried out.

Service

Prompt response and timing was completed as promised

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

I didn't take up the offer of courtesy car but will next time instead of waiting.

Service
Thank-you for taking the time to complete our Customer Satisfaction Survey

Could not have been better. Excellent clean car supplied. Service completed on time and excellent facilities when visiting premises. Service is so good I do not want to change from BMW

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Nothing could have been done better in circumstances.

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Superb service

Service
Thank-you for your kind feedback. The staff are very appreciative. Joanne Houston, Head of Business

Polite and courteous staff and work completed in a timely manner

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

As always, everyone was very professional. Got a showroom valet which was very good

Service
Thank-you for your kind comments, the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

Very good and professional experience.

Service
Many thanks for your positive comments. Joanne Houston Head of Business

The staff were friendly and willing to help in whatever way they could.

Service
Thank-you for your kind comments. Joanne Houston, Head of Business

Everything was explained. The service was as promised with no hard sales for unnecessary items.

Service
Thank-you for your kind feedback, the team are delighted to receive your survey feedback and score. Joanne Houston, Head of Business

They did everything they were asked to and gave car a really good clean.

Service
I am delighted to receive your kind feedback. Joanne Houston, Head of Business

Good communication Everything explained

Sales

The sales person was great - very helpful and not pushy !

Sales

Very professional and efficient experience

Sales
Thank-you for your kind feedback. Joanne Houston, Head of Business

Always pleasant and take their time with you, normally would get served coffee

Sales
Thank-you for your kind feedback. Unfortunately due to Covid-19 we made the decision to close our coffee dock. Joanne Houston, Head of Business

Very professional service

Sales
Thank-you for your kind review. Joanne Houston, Head of Business

Despite Covid19 and a delay of delivery, Mr Jack Aiken of Prentice Portadown is to be commended, heconstantly kept us in the loop with regular updates regarding delivery and did his utmost to ensure we were under no stress throughout

Sales
Thank-you for your kind comments. Jack is delighted to receive your feedback. Joanne Houston, Head of Business

Helpful, friendly and knowledgeable people.

Sales
Delighted we were able to look after you, many thanks for taking the time to complete the survey. Joanne Houston Head of Business