Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston & Peter Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticegroup.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Keith Craig

Sales Director

John West

General Sales Manager

Stephen Harkness

Sales Executive/Motability Specialist

James Gilpin

Sales Executive

Paul Murphy

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Paul Gillooly

Sales Executive

Jordan Robinson

Business Sales Executive

Jack Atkin

Genius

Rachel Houston

Sales Support Executive

Natalie Guy

Receptionist

Brian Currie

Service Executive

Andrew McLoughlin

Service Executive

David O'Neill

Service Advisor

Patrick Kerr

Customer Service Advisor

Colin Carville

Workshop Controller

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Matthew McGibbon

Parts Executive

Ashley Chambers

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I feel I have been treated well with respect

Service
Many thanks for your great feedback. Joanne Houston, Head of Business.

Dealt with courtesy.

Service
Thank you for your great comments. Joanne Houston, Head of Business.

Good service and good at keeping you informed of any issues.

Service
Thank you for your feedback, we will take this on board. Joanne Houston, Head of Business.

Prentice BMW service team was very good handling these problems. I was supplied with a car and David the service manager kept me up to date with what was happening. Before the car was returned it was cleaned filled and a free service offered.

Service
Thank you for your feedback. I am sorry to hear you have had problems with your car. If you have any further concerns you would like to discuss please do not hesitate to get in touch. Joanne Houston, Head of Business.

When I booked the service I was given the opportunity to have the day that suited me best. On the day of service I was given a detailed account of what had to carried in the service. I was completely satisfied with the service. Thanks.

Service
I am delighted to hear you are completely satisfied with the service, thank you for this feedback. Joanne Houston, Head of Business.

Very efficient diagnosis of the problem with my car. Pleasant staff.

Service
Thank you for your great feedback. Joanne Houston, Head of Business.

Friendly

Service
Thank you very much for your feedback. Joanne Houston, Head of Business.

Very quick, they aimed to please.

Service
Thank you very much for your kind comments. The team here at Prentice really appreciate it. Joanne Houston, Head of Business.

They were very helpful and kind in everything!

Service
Thank you very much for your great feedback. Joanne Houston, Head of Business.

Staff were very attentive

Service
Thank you very much for your feedback, we are delighted to hear you were fully satisfied. Joanne Houston, Head of Business.

Hospitality was excellent & the Service was prompt.

Service
Many thanks for your feedback. Delighted to hear you were happy with everything. Joanne Houston, Head of Business.

From start to finish it was a well oiled machine thank you Prentice!!!

Service
Many thanks for your wonderful feedback. I will pass this onto Colin, Brian & the team. Joanne Houston, Head of Business.

Car required servicing and everything was communicated well

Service
Thank you for your great feedback. Joanne Houston, Head of Business.

Everything went well. No issues and good customer service

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Brilliant customer service from reception and the service team , happy to help at every level and problems with the car and the prices outlined clearly and professionally.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Good service

Service
Thank you for your feedback. Joanne Houston, Head of Business.

I was extremely satisfied with the service.

Service
Delighted to hear you were satisfied, thank you. Joanne Houston, Head of Business.

Work completed on time and excellent provision of very suitable loan car.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Very professional. Keith Craig has made a big difference to the business

Service
Thank you very much for this lovely feedback. I will pass this onto the team. Joanne Houston, Head of Business.

All great service

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Prentice set the standard in customer service.

Service
Thank you for this wonderful feedback, I am delighted to hear you were happy with everything. Joanne Houston, Head of Business.

Efficient friendly and did what they said they would do

Service
I am delighted to hear you were fully satisfied, many thanks for this feedback. Joanne Houston, Head of Business.

Always excellent

Service
Thank you very much for your great feedback. Joanne Houston, Head of Business.

Fast and efficient service

Service
Many thanks for your excellent feedback, Joanne Houston, Head of Business.

See above

Service
We are delighted to hear you were fully satisfied, thank you for your feedback. Joanne Houston, Head of Business.

Prentice Portadown know what they are at when it comes to customer service. It's fantastic. I find it a very customer centric approach. Everything is explained thoroughly and any additional work required is done after authorisation from me.

Service
Many thanks for your excellent feedback. Joanne Houston, Head of Business.

Great service from Prentice Portadown, this is the second new car I have purchased from this dealer, good sales team that are simple to deal with.

Sales
Many thanks for your great comments. Joanne Houston, Head of Business.

My experience at the Centre was good. The surroundings were immaculate and I enjoyed a nice cup of coffee (without a bun)!!!!

Sales
Thank you for your lovely feedback. Kieron will be very happy to hear you were fully satisfied. Joanne Houston, Head of Business.

Friendly and informative handover, my salesperson Stephen Harkness of Prentice BMW was a pleasure to deal with, very knowledgeable and helpful with the car, the handover went very smooth with the BMW Genius Jack went through everything in detail.

Sales
Many thanks for your great feedback. We are delighted to hear you are happy with everything, enjoy your new car. Joanne Houston, Head of Business.

I purchased the car during 'lockdown' so it was a very different experience than I was used to. However the sales executive, Stephen Harkness, handled the sale in a professional and efficient manner. It was a pleasure doing business with him.

Sales
Stephen & the team will be delighted to hear you were happy with everything. Enjoy your new car. Joanne Houston, Head of Business.

First class

Sales
Many thanks for your great feedback. Joanne Houston, Head of Business.

Excellent pleasant service. Hard to fault.

Sales
Thank you very much for your feedback. Joanne Houston, Head of Business.

Fast services that was tailored to my need and accommodating my busy schedule and the changes during this difficult time with the pandemic Flexianle plan with the finance Polite sale staff who went the extra mile to provide this excellent service.

Sales
Many thanks for your feedback. Joanne Houston, Head of Business.

Nothing was to much troubles. Coming from the X5 to a 2 series MSport was a big jump but once everything was explained & demonstrated, I'm just a lot lower to the ground.

Sales
Many thanks for your lovely feedback, we really appreciate it. Joanne Houston, Head of Business.

My sales coordinator Stephen Harkness is a pleasure to work with. He understands the relationship and gets it right at many levels. Can't say highly enough, a real pleasure

Sales
I am delighted to hear you you were happy with everything. I will pass this onto Stephen. Joanne Houston, Head of Business.

Professional. I did miss the coffee though!

Sales
Many thanks for your great feedback. Joanne Houston, Head of Business.

Nothing was to much trouble from all at Prentice Group. Very high level of expertise throughout.

Sales
Many thanks for your lovely feedback. Enjoy your new car. Joanne Houston, Head of Business.