Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston & Peter Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticegroup.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Keith Craig

Sales Director

John West

General Sales Manager

Stephen Harkness

Sales Executive/Motability Specialist

James Gilpin

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Paul Gillooly

Sales Executive

Jordan Robinson

Business Sales Executive

Jack Atkin

Genius

Rachel Houston

Sales Support Executive

Natalie Guy

Receptionist

Brian Currie

Service Executive

Andrew McLoughlin

Service Executive

Patrick Kerr

Customer Service Advisor

Colin Carville

Workshop Controller

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Matthew McGibbon

Parts Executive

Ashley Chambers

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was fast and vehicle was spottless on return

Service

As above and made my son very welcome to the BMW world. He has his first BMW at 20 (F30 330d msport) and he was well impressed with the visit and service he received.

Service
Thank you very much for your lovely feedback. Delighted to hear your son was happy with everything. Joanne Houston, Head of Business.

Work well done and the speed was quick.

Service
Thank you very much for your feedback. Joanne Houston, Head of Business.

An excellent service especially under Covid restrictions.

Service
Many thanks for your lovely comments, the team will be delighted to hear. Joanne Houston, Head of Business.

Always very professional and pleasant

Service
Thank you for your lovely feedback and thank you for your continued business. Joanne Houston, Head of Business.

Efficient and polite

Service
Thank you very much for your great comments. Joanne Houston, Head of Business.

Good service and communication

Service
Thank you very much for your great feedback. Joanne Houston, Head of Business.

Very pleasant,helpful staff,guy left us into town was well mannered and very helpful,lovely guy.

Service
Many thanks for your great feedback. Joanne Houston, Head of Business.

Satisfied with service and staff got car back in immaculate condition

Service
Thank you for your kind comments, I have passed this onto the service team who will be delighted to hear. Joanne Houston, Head of Business.

Appointment easy to make and staff very friendly

Service
Thank you very much for your feedback. Joanne Houston, Head of Business.

Loved the fact that I can work while my car is getting serviced

Service
Thank you so much for your wonderful feedback, this means a lot to the team. Joanne Houston, Head of Business.

Service done on schedule and I was kept informed throughout

Service
Many thanks for your great feedback. Joanne Houston, Head of Business.

Excellent service from start to finish

Service
Thank you for your excellent feedback, delighted to hear you were fully satisfied. Joanne Houston, Head of Business.

The attention from the service reception staff right to the point of having my car returned was first class.

Service
Thank you so much for your wonderful feedback, it means a lot to the team and we are delighted you are happy with everything. Joanne Houston, Head of Business.

Very efficient and car running much better

Service
Thank you for your great feedback, delighted to hear you were fully satisfied. Joanne Houston, Head of Business.

Fault was rectified

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Always prompt attention

Service
Thank you very much for your lovely feedback. Joanne Houston, Head of Business.

Lovely branch to deal with with the utmost respect and care for their customers.

Service
Thank you very much for your wonderful feedback. Joanne Houston, Head of Business.

Received courteously and job well done.

Service
Thank you very much for your great feedback. The team will be delighted to hear you were fully satisfied. Joanne Houston, Head of Business.

Always well looked after, made feel a valued customer.

Service
Many thanks for this wonderful feedback, we at Prentice really appreciate it. Joanne Houston, Head of Business.

Excellent customer service. Friendly and knowledgeable staff.

Service
Thank you for your feedback. I am sorry to hear your alloy was not able to be replaced under warranty, I understand the team have spoken to you regarding this. Joanne Houston, Head of Business.

Very helpful professional and polite at prentice ??

Service
Many thanks for your great feedback, we at Prentice are delighted you were fully satisfied. Joanne Houston, Head of Business.

Top service, staff were helpful, no problems.

Service
Many thanks for you great feedback, we are delighted to hear you were happy with everything. Joanne Houston, Head of Business.

Got the job done

Service
Thank you so much for your 100% score and great feedback. Joanne Houston, Head of Business.

Excellent Customer Service

Service
Thank you for your great feedback. Joanne Houston, Head of Business.

It was quick reliable service

Service
Thank you very much for your great feedback, this means a lot to the team. Joanne Houston, Head of Business.

Good prompt service

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

I was dealing with a great guy David O Niell I feel its important to mention him buy name he was so proffessional and friendly.

Service
David will be so happy to hear this, many thanks. Joanne Houston, Head of Business.

Being a long time customer at this centre they know my likes and dislikes of which makes the whole purchase and delivery a lot more satisfing that is why I keep going back to this outstanding centre.

Sales
Many thanks for this wonderful feedback, it means so much to the team. Enjoy your new car & thank you for your continued business. Joanne Houston, Head of Business.

Stephen Harkness is always a pleasure to deal with and can never do enough for his customers from my experience with him.he always helps me out a lot.very easy process of buying a car from him.

Sales
Thank you so much for this heart warming feedback, Stephen will be delighted to hear you were happy with everything. Thanks for your business & enjoy your new car. Joanne Houston, Head of Business.

All aspects of the purchasing journey were exactly as expected and of a high quality. The tech guru was particularly helpful understanding some of the new features...even if I may never use them!

Sales
Many thanks for your great feedback and continued support. Enjoy your new car. Joanne Houston, Head of Business.

they had the perfect car for me and went out of their way to let me know about it

Sales
Many thanks for your great feedback & thank you for your business, enjoy your new car. Joanne Houston, Head of Business.

Smooth comfortable car

Sales
Kieron and the team will be delighted to hear you were fully satisfied. Thank you for this great feedback. Joanne Houston, Head of Business.