OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 125 comments received in the last 90 days.
16 April 2024
Everything was done in a very professional manner
Response from Prentice
Thank you for your great feedback for our sales department we really appreciate it. We thank you for your continued support and look forward to welcoming you again in the future. Joanne Houston, Managing Director
09 April 2024
Everyone was friendly and polite, professional. Dealt with well by all staff I encountered. Stephen ensure a very quick turnaround from buying to picking up my new car, which I was delighted with.
Response from Prentice
Delighted you ha a great experience on your recent visit with Stephen we really appreciate your kind words. Thank you for your continued support we look forward to welcoming you again in the future. Joanne Houston, Managing Director
03 April 2024
This is my third car purchased through the Prentice Dealership. 100% service as always.
Response from Prentice
Delighted you had such a great experience at your recent visit, thank you for your continued support. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
26 March 2024
Very easy, great handover and all questions and queries answered
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for our sales department we really appreciate it and hope you are enjoying your new car. Joanne Houston, Managing Director
24 March 2024
Prentice and William Tang were attentive throughout, sourcing a very specific spec of vehicle for me.
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for William, we are delighted you had a great experience. Thank you for your continued support we really appreciate it. We hope you are enjoying your new car. Joanne Houston, Managing Director
10 March 2024
All the members of the team, taking enthusiastic ownership of their various rolls instils a sense of confidence that the decision you made was the right one. I was very happy with the whole process.
Response from Prentice
Thank you for your lovely words and great feedback for William and the rest of team we really appreciate it. We hope you are enjoying your new car and we look forward to welcoming you back in the future. Joanne Houston, Managing Director
04 March 2024
everyone from receptionist to business manager, to sales person and product genius all were very friendly and efficient
Response from Prentice
Thank you for completing the survey and leaving great feedback for our Prentice team we really appreciate it. Delighted you had such a smooth experience with us and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
03 March 2024
Prentice have been excellent to deal with as always. The product genius was excellent. Stephen Harkness, whom I have been dealing with for almost 15 years - was patient, helpful and gave honest advice on options - which I greatly value.
Response from Prentice
Thank you for completing the survey and providing great feedback for Stephen. It really does mean a lot to both Stephen and the entire team. Joanne Houston, Managing Director
27 February 2024
William Tang was excellent, professional & knowledgeable
Response from Prentice
Thank you for taking the time to complete the survey and leaving wonderful feedback for William. Delighted you had such a positive experience we look forward to welcoming you back in the future. Joanne Houston, Managing Director
17 April 2024
Very satisfied, friendly staff.
17 April 2024
Once the issues did get looked at they were resolved.
17 April 2024
Very friendly and helpful staff
16 April 2024
Excellent customer service by Colin ( manager) and Brian service advisor. Kept up to date on progress and required work. Excellent service
Response from Prentice
Thank you for leaving great feedback for colin and Brian we really appreciate the great feedback. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
15 April 2024
My wife had the car up to prentices for the service . She was very happy with the customer care during her visit.
Response from Prentice
Than you for your great feedback and for filling out the survey, we look forward to welcoming you again in the future. Joanne Houston, Managing Director
15 April 2024
First class service in resolving the warranty issue with my car at Prentice Portadown. Special mention to Jack Magrath who arranged Pickup and drop off - made it all very easy. Would definitely recommend.
Response from Prentice
Thank you for your kind words for our service department we really appreciate you taking the time to complete the survey. Joanne Houston, Managing Director
14 April 2024
The work was completed to to brilliant standard and in a very timely manner by the staff at Prentice Bmw Portadown
Response from Prentice
Thank you for your fantastic feedback for our service department, we really appreciate you taking the time to complete the survey. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
14 April 2024
The team are welcoming, friendly and helpful. I was kept informed at all stages. The car was returned to me spotless and looked just like a new car!
Response from Prentice
Thank you for your wonderful feedback for our service department we really appreciate you taking the time to complete the survey. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
14 April 2024
Exceptional service.
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for Niall and the rest of the service department we really appreciate it. Joanne Houston, Managing Director
14 April 2024
Professional service.
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for the service department we really appreciate it. Joanne Houston, Managing Director
19 April 2024
Incredibly impressed by William Tang at Prentice BMW. His warmth, professionalism, and attention to detail made buying my BMW 128 TI unforgettable. William's dedication reflects positively on Prentice BMW. Prentice BMW is Lucky to have him!