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ABOUT PRENTICE.

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€1 to £1 RATE ON ALL SERVICING

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HASSLEFREE VRT FOR ROI CUSTOMERS

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BMW BRAKE OFFER

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BMW MODELS WITH SAVINGS!

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WIN FREE CINEMA TICKETS!

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Royal School Dungannon

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What type of BMW Engine is right for you?

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager
  • Years in the company

Stephen Lowry

Used Car Sales Manager
  • Years in the company

Paul Murphy

Sales Executive
  • Years in the company

Stephen Harkness

Sales Executive/Motability Specialist
  • Years in the company

Stephen Wallace

Sales Executive
  • Years in the company

James Gilpin

Sales Executive
  • Years in the company

David Magowan

Sales Executive
  • Years in the company

Philip Moore

Sales Executive/Motability Specialist
  • Years in the company

Sophie Boyd

Business Manager
  • Years in the company

Jack Atkin

Genius
  • Years in the company

Danielle Patton

Corporate Sales Support
  • Years in the company

John West

Corporate Sales Manager
  • Years in the company

Lynne Portrey

Reception Supervisor
  • Years in the company

Natalie Guy

Receptionist
  • Years in the company

Ursula McParland

Receptionist
  • Years in the company

Amy Crozier

Receptionist
  • Years in the company

Martin Mahon

Aftersales Manager
  • Years in the company

Brian Currie

Service Executive
  • Years in the company

Patrick Lyness

Service Executive
  • Years in the company

Robert Murphy

Service Executive
  • Years in the company

Neil Lawrence

Service Executive
  • Years in the company

David Murphy

Parts Manager
  • Years in the company

Darren Anderson

Parts Executive
  • Years in the company

Matthew Simpson

Parts Executive
  • Years in the company

Chris Plumb

Parts Executive
  • Years in the company

Dylan Tipping

Parts Executive
  • Years in the company

Matthew McGibbon

Parts Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They replaced the disks and pads quickly and easily. Gave me a bit of discount because I gave out the previous disks and pads didn't last that long. Not their fault and they didn't have to but the discount gratefully received!

Service

Work was done quickly to the agreed price

Service

Very professional service, I was very impressed.

Service

The problem was fixed

Service

All recall carried out with small amount of effort on my part. New X1 recall. Delighted with my vehicle.

Service

Good job well done car all sorted out thanks

Service

Very very SATISFIED!

Service

In addition when I was informed that my car was ready it took a further 30 minutes to prepare the invoice. The service receptionist was acutely aware that I was in a hurry by this time, but in my opinion mad no effort to be prompt.

Service
I am sorry to that you were delayed at our Centre. I understand that a colleague has been in touch to discuss this. Joanne Houston, Head of Business.

Over the number of years that we have been customers of Prentice, we have built up an excellent relationship with staff in all departments. This has also led to a high degree of trust which is extremely important. Service staff excellent. (Brian etc

Service
We are delighted to receive your feedback. Joanne Houston, Head of Business.

The problem I have with the car is not solved and believe it was never a dressed in the first place

Service
Thank you for the feedback. I understand that a colleague has been in touch to discuss this with you. Joanne Houston, Head of Business.

I did not get any acknowledgement from the service rep for forgetting to pick me up as arranged. Did not get any feedback on the service either.

Service
Thank you for your comments as we continually try to improve. Joanne Houston, Head of Business.

It would be good to receive a print out of work completed during the service.

Service
Thanks for your comments. Joanne Houston, Head of Business.

extremely courteous and they also managed to fix a niggling rattle that was destroying my experience of my new vehicle

Service
Delighted we were able to fix the rattle. Joanne Houston, Head of Business.

Had the 5 year free servicing and it was excellent

Service

See above Comment

Service

Completely satisfied - problem sorted and car returned in a perfect condition.

Service

Friendly and helpful staff. Easy to arrange service and I know my car will be treated correctly.

Service

Very professional and extremely helpful with the service

Service

Car returned with fault fixed and nicely washed.

Service

no issues

Service

I would have liked a boot refreshment in the Boot clean

Service

Prentice took my car in when I needed it to be fixed and done the job and had it back to me within the day

Service
Thank you very much. Joanne Houston, Head of Business.

Should have been dealt him with on first telephone call to service department. Would have saved me time and BMW hundreds of pounds.Very satisfied with BMW breakdown service.

Service
I understand that an aftersales colleague has been in touch to resolve your issue. Joanne Houston, Head of Business.

There were no delays in repairing the vehicle and having it returned to me.

Service
Thank you very much. Joanne Houston, Head of Business.

A recent service whilst rectifying one issue caused another. I had to resolve this myself as BMW failed to spot a loose top nut on suspension they had recently serviced and assured me there was no issue after a second check.

Service
I understand that a colleague from aftersales has been in touch regarding your feedback. Thanks. Joanne Houston, Head of Business.

They listened, dealt with the issue, kept me informed at all times

Service

They let me know how long until my next service was due and have me the option the have some items done early

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Country garage in Ballymena where extremely unhelpful but prentice portadown where fantastic

Service
Very pleased that we were able to help. Joanne Houston, Head of Business.

car had to go back with an issue and was dealt with professionally

Service
Thank you. Joanne Houston, Head of Business

I had a rattle was not resolved despite service reporting it was and I having paid £80 for this. I rang service reception to state this and also recd a call to check was I happy with service but still no respond.

Service
Thank you for your comments. I understand that an aftersales colleague has been in touch to discuss your concerns. Joanne Houston, Head of Business.

It was quick, efficient and the hospitality whilst waiting was excellent.

Service
Many thanks for your comments. Joanne Houston, Head of Business.

Very satisfied. I had 2 small kids with me and the entire team could not have been more helpful. I really appreciated their assistance with colouring sheets provided and a sweet treat each. Car wash and clean greatly appreciated also.

Service
Delighted that you enjoyed your experience with us. Joanne Houston, Head of Business.

Very attentive customer service

Service
Tank you very much. Joanne Houston, Head of Business.

I have always been treated very well

Service
Thank you. Joanne Houston, Head of Business.

I cannot fault the way I was treated at Prentice. I just turned up, without any prior notice, and was attended to almost immediately.New wiper blades fitted, and I was told I would need 2 front tyres and rear brake pads soon.

Service
Delighted to receive your feedback. Thanks. Joanne Houston, Head of Business.

Work was carried out on time and to a good standard

Service
Many thanks. Joanne Houston, Head of Business.

No waiting time involved and every question was answered to my complete satisfaction.

Service
Thank you for your comments. Joanne Houston, Head of Business.

Great people.

Service
Thank you. Joanne Houston, Head of Business.

I was asked to give the car in on a Tuesday and was told it would take 3 days. i noticed the car was in the place on the Thursday and the car wasn't started yet, that they where starting it soon. I had paid for a car for 3 days rental for no reason.

Service
Thank you for your comments. I understand that a colleague has been in touch to discuss your feedback. Joanne Houston, Head of Business.

my car went in for 2 recall notices. it was sent back to me with service warning indicators re brakes still showing. it had to go back in again for 1 day. it was returned to me with different service leds showing ; it had to go back in again.

Service
Thank you for your feedback. I understand that a colleague from Aftersales has been in touch to discuss your comments. Joanne Houston, Head of Business.

As outlined above

Service
Thank you. Joanne Houston, Head of Business.

Totally satisfied

Service
Much appreciated. Joanne Houston, Head of Business.

Good service

Service
Thanks. Joanne Houston, Head of Business.

Updates and full service completed with a little warranty work. Hassle free and ready for the road.

Service
Thank you. Joanne Houston, Head of Business.

Top class service, minimum fuss, easy to engage.

Service
Delighted you enjoyed your experience with us. Joanne Houston, Head of Business.

Willing to help and go the extra mile always

Service
Thank you. Joanne Houston, Head of Business.

Great coffee and biscuits while waiting. Car was even washed for me.

Service
Glad you enjoyed our hospitality. Joanne Houston, Head of Business.

Was not there bought over the phone with no test drive or did not see the car just went from what James told me

Sales

Sales staff was very helpful, great product knowledge and attention to detail was excellent.

Sales

Every part of the sale was handled brilliantly by my dealer.

Sales

Everyone was so helpful

Sales

Sales staff friendly,well briefed and welcoming. However administrative staff not so impressive. Given wrong registration number and very slow to deal with asset insurance queries. Needed reminding.

Sales

The car arrived earlier tha expected and the process was quite smooth.

Sales
Much appreciated. Joanne Houston, Head of Business.

Once again all was explained in great detail and we were kept up to date at all stages of our new car being delivered first class

Sales
Many thanks for your feedback. Joanne Houston, Head of Business.

Prentice BMW Portadown Northern Ireland have an excellent sales mamager (Aidrain) & Sales Team their finance person Sophie excellent at her job everything explained in detail they offer the complete package & know how to treat all customers 5 Stars

Sales
The Team are very pleased to receive your kind comments. Joanne Houston, Head of Business.

As above

Sales
Thanks. Joanne Houston, Head of Business.

Jack the BMW genius is so lovely and very helpful

Sales
jack is delighted to receive your feedback. Thanks. Joanne Houston, Head of Business.

I requested my deposit be refunded but had to make 2 further phone calls before my credit card was reimbursed.

Sales
Im sorry to hear that. I understand that a colleague has been in touch to discuss this. Joanne Houston, Head of Business.

Very friendly and knowledgeable staff

Sales
Many thanks. Joanne Houston, Head of Business.

It's a very good car for people who have lots of problems with there physical health and it's a lovely comfortable car for the passengers and the driver

Sales
Delighted to hear that you are pleased with your new BMW. Joanne Houston, Head of Business.

Centre was easy to contact & returned calls or emails promptly. Always offered refreshments when I arrived. Happy with demonstration of gadgets within the car. Sales Manager even answered questions while on holiday by giving me his personal no.

Sales
Delighted to receive your feedback. Thank you. Joanne Houston, Head of Business.

It is a very welcoming centre, obviously busy, but not unduly fussy.

Sales
Thank you. Joanne Houston, Head of Business.

Best services and staff

Sales
Thanks for your feedback. Joanne Houston, Head of Business.

see above

Sales
Thank you. Joanne Houston, Head of Business.