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Recruiting for a Car Care Advisor

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Job Vacancy For Vehicle Technician

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Easter MOT Offer

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0% APR on selected X Range Models

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Free Screen Wash Check and Top up

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BMW Gold Valet

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0% APR Finance on Service, Repairs & Accessories

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Follow us on Social Media

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Prentice BMW Accessories Packs

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Complimentary Prentice Winter Health Check

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BMW i8 Roadster

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BMW BRAKE OFFER

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Impress with the new BMW Shadow Edition

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager

Stephen Lowry

Transaction Manager

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

Danielle Patton

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Amy Crozier

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Chris Plumb

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very friendly and efficient staff.

Service

I always receive great service.

Service
Many thanks for this kind feedback. Joanne Houston, Head of Business.

Easy to book in car. Got a lift to where I wanted to go and back again to collect the car after service.

Service
Many thanks for this excellent feedback. Joanne Houston, Head of Business.

Friendly, helpful staff

Service
Thank you for this positive feedback. Joanne Houston, Head of Business.

all requests were completed but i would have appreciated a more thorough vacuuming of the car

Service
Thank you for your feedback. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Never any problem sorting out even small issues.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Car was collected from my home and returned after service with a replacement courtesy car in the interim.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

On plus side - service was completed within 2 hours. On negative side 1) was unable to book appointment online (either with Prentice or Bavarian) 2) had to wait weeks on a pickup slot 3) no transparency on pricing until bill presented

Service
Thank you for your feedback. I understand a colleague has been in contact with you regarding this. Joanne Houston, Head of Business.

Everything went as expected

Service
Many thanks for your positive comments. Joanne Houston, Head of Business.

Very satisfied with the service provided.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

My car was repaired quickly washed and hovered

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

Staff are very helpful, friendly and made my experience enjoyable and straight forward. I was also spoken to like a human, not the target of a sales pitch.

Service
Thank you for this brilliant feedback. Joanne Houston, Head of Business.

All went well, no complaints

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Staff extremely helpful and friendly.

Service
Thank you for this great feedback. Joanne Houston, Head of Business.

No issues. Service desk experience good although it’s a bit uncomfortable having a computer between you and the service agent (not unique to BMW).

Service
Many thanks for your feedback. I believe a member of staff has been in contact regarding this. Joanne Houston, Head of Business.

All works were complete as requested

Service
Thank you for this positive feedback. Joanne Houston, Head of Business.

Parts availability

Service
Thank you for your feedback. I understand a colleague has been in contact regarding this. Joanne Houston, Head of Business.

Easy to deal with, quick, efficient and hassle and stress-free.

Service
Thank you for the positive comments, we greatly appreciate your feedback. Joanne Houston, Head of Business.

Staff were polite and I was informed of the work that was required and the time it was expected to take. They checked that I was prepared to wait before undertaking the work.

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Nice professional service

Service
Thank you for the positive comments. Joanne Houston, Head of Business.

Everyone very polite zany helpful

Service
Many thanks for this positive feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Excellent car work as usual. Could maybe work on the customer service and of things. For example the coffee and tea are was self service for me as the receptionist didn't bother. But she helped the next customer and he even got a pastry.

Service
Many thanks for your feedback, we greatly appreciate it. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Was told the car would be ready for 1pm, was kept waiting additional 40 minutes will not be using Prentice again

Service
Thank you for your feedback. I believe a member of our staff has been in contact with you regarding this. Joanne Houston, Head of Business.

Checked out the car with no issues found

Service
We are very glad we could help. Joanne Houston, Head of Business.

Prentice always provide a very professional and friendly service.

Service
We are delighted with your feedback, many thanks. Joanne Houston, Head of Business.

Delivered as promised

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

All work completed as agreed.

Service
Many thanks for this positive feedback. Joanne Houston, Head of Business.

We have been very dissatisfied with prentice BMW servicing dept and have written a letter of complaint to Joanne Houston, Director which she has failed to respond to. We have also e mailed her and received no response.

Service
Thank you for your feedback. I understand a member of staff has been in contact with you regarding this. Joanne Houston, Head of Business.

As usual, Adrian Pollock and his staff were most friendly and professional and did all that was requested.

Service
Adrian is delighted with your feedback, we are very glad we could help. Joanne Houston, Head of Business.

All went smoothly, hassle free!

Service

My BMW active 2 had broken down and Customer Care in England arranged for my car to be transported to Prentice for investigation. Fault found and fixed by Prentice in two days BMW customer care provided a BMW car for two days.

Service
We are delighted that we could be of assistance, we are always happy to help. Joanne Houston, Head of Business.

well trained staffvery polite and weel informws

Service
Thank you for these positive comments. Joanne Houston, Head of Business.

Made to feel welcome and excellent facilities at the centre.

Service
We are so pleased with your positive comments, many thanks. Joanne Houston, Head of Business.

See previous answer plus getting charged £350 for oil change and inspection seemed a bit steep.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Exceptional service as always from Prentice

Service
Thank you for the positive feedback. Joanne Houston, Head of Business.

Car dropped off for service at 8.00am, requested to be ready for 4pm. Arrived at 4.50pm and told it would be a few minutes.40 mins later I received the keys. During that time no one updated me until the the keys were handed over with no explanation

Service
Thank you for your feedback. I understand a colleague has been in contact with you to discuss this. Joanne Houston, Head of Business.

Wasn't welcomed in a nice manner! Was handed my keys and told nothing about my vehicle report I had to ask to find out what was wrong with it..also my car was not cleaned inside r out.

Service
Thank you for your feedback. I understand a colleague has been in contact with you to discuss this. Joanne Houston, Head of Business.

very happy

Service

Very attentive staff

Service
Thank you for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Excellent service

Service
We are glad we could help. Thank you for the feedback. Joanne Houston, Head of Business.

Very friendly and helpful

Service
Thank you for this excellent feedback. Joanne Houston, Head of Business.

Quick efficient customer service.

Service
We are delighted with your positive feedback, many thanks. Joanne Houston, Head of Business.

Dependable

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Very good customer care,I had a very positive experience with Prentice, would highly recommend to friends and family. I had a few queries which were dealt with very efficiently by the service team.

Service
We are delighted we could help you. Thank you for your feedback. Joanne Houston, Head of Business.

Again, straightforward procedure

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Completely satisfied

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

I was well looked after and car returned in spotless condition

Service
Thank you for this excellent feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Happy

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

See above, no surprises, quick turnaround, timing at my request

Service
We are very glad we could help. Many thanks for the positive comments. Joanne Houston, Head of Business.

Absolutely no negative experience. Very professional yet friendly staff.

Service
Very happy we could help. We appreciate your feedback. Joanne Houston, Head of Business.

Prentice consistently provide a very good service, dealing with them is always a very pleasant experience. Well done Prentice

Service
Thank you for your excellent feedback. Joanne Houston, Head of Business.

The service staff were efficient and courteous. My vehicle’s fault was effectively resolved.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Problem not solved

Service
Thank you for your feedback, I understand a colleague has been in touch with you to discuss this. Joanne Houston, Head of Business.

We were contacted as they found we needed a new tyre - that was taken care of - new tyre fitted.

Service
Very glad we could be of assistance. Your feedback is greatly appreciated. Joanne Houston, Head of Business.

pleasant helpful staff

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Excellent service from Brian and Robert

Service
Brian and Robert are delighted with this feedback, we are very glad we could help. Joanne Houston, Head of Business.

Quite efficient & car washed etc.

Service
Thank you for your feedback, it is greatly appreciated. Joanne Houston, Head of Business.

Work completed and explained .

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Job completed on time as agreed

Service
Many thanks for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Because it was a 5 star experience. I contacted Brian in Prentice and everything was taken care off.

Service
Delighted with this feedback, thank you very much. Very glad we could help. Joanne Houston, Head of Business.

Fast delivery and stephen very helpful with all my queries/questions

Sales
Stephen is delighted with your feedback. Joanne Houston, Head of Business.

Ordered the car on a Monday and received it the following Wednesday all very effortless

Sales
Thank you for this excellent feedback. Joanne Houston, Head of Business.

We dealt with James Gilpin whose attention and follow up was first class. Danielle did the handover and she was excellent in every detail.

Sales
James and Danielle are delighted with your feedback. Many thanks for the positive comments. Joanne Houston, Head of Business.

Excellent hand over

Sales
Thank you for this great feedback. Joanne Houston, Head of Business.

Again I have dealt with David Prentice for over 25 years so I know how good their service is, in particular dealing with Stephen Harkness, who I find to be very sincere and genuine salesperson.

Sales
Thank you for this excellent feedback. Stephen is delighted with your comments, we are very glad we could help. Joanne Houston, Head of Business.

I would not have gone back to Prentice if I had not enjoyed and appreciated their service. Well pleased with dealing with them in all aspects of them looking after me and my BMW.

Sales
Many thanks for your kind comments. Joanne Houston, Head of Business.

Only marked down because I left my sunglasses in my previous vehicle which is now gone!

Sales
Thank you for your feedback. I understand a member of staff has been in touch regarding this. Joanne Houston, Head of Business.

Due toe the sales executive.

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

I was very satisfied with Prentice BMW while purchasing my new car. And an added bonus it arrived earlier than the date given.

Sales
We are glad we could help. Thank you for the positive comments. Joanne Houston, Head of Business.

customer care was 2 to none and made so welcome at prentices

Sales
Thank you for this excellent feedback, we are delighted we could be of assistance. Joanne Houston, Head of Business.

Good service before, during and after sale

Sales
We are glad we could help. Thank you for the feedback. Joanne Houston, Head of Business.

Hard sell man made me unhappy, however the dealer Manager has tried to resolve the matter and You are aware

Sales
Thank you for your feedback. I understand a colleague has been in contact with you regarding this. Joanne Houston, Head of Business.

The sales guy wasnt pushy which i like, showed you around the car, highlighted the features then took us for a drive.Any questions i or my husband had, he answered head on, clearly had a passion for his work.Tea and cake also went down well.

Sales
We are so happy that we could help you. Many thanks for your positive feedback. Joanne Houston, Head of Business.

From I walked through the door to I left in the new car the whole experience was professional, and customer focused.

Sales
Thank you for this fantastic feedback, we are delighted we could be of assistance. Joanne Houston, Head of Business.