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2018 MOTABILITY OFFERS

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BMW ADVANCED CAR EYE NOW £399

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Complimentary Prentice Winter Health Check

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CUSTOMER SERVICE ADVISOR

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BMW i8 Roadster

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BMW BRAKE OFFER

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Impress with the new BMW Shadow Edition

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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2018 MOTABILITY OFFERS

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager
  • Years in the company

Stephen Lowry

Used Car Sales Manager
  • Years in the company

Paul Murphy

Sales Executive
  • Years in the company

Stephen Harkness

Sales Executive/Motability Specialist
  • Years in the company

Stephen Wallace

Sales Executive
  • Years in the company

James Gilpin

Sales Executive
  • Years in the company

David Magowan

Sales Executive
  • Years in the company

Philip Moore

Sales Executive/Motability Specialist
  • Years in the company

Sophie Boyd

Business Manager
  • Years in the company

Jack Atkin

Genius
  • Years in the company

Danielle Patton

Corporate Sales Support
  • Years in the company

John West

Corporate Sales Manager
  • Years in the company

Lynne Portrey

Reception Supervisor
  • Years in the company

Natalie Guy

Receptionist
  • Years in the company

Ursula McParland

Receptionist
  • Years in the company

Amy Crozier

Receptionist
  • Years in the company

Martin Mahon

Aftersales Manager
  • Years in the company

Brian Currie

Service Executive
  • Years in the company

Patrick Lyness

Service Executive
  • Years in the company

Robert Murphy

Service Executive
  • Years in the company

Neil Lawrence

Service Executive
  • Years in the company

David Murphy

Parts Manager
  • Years in the company

Darren Anderson

Parts Executive
  • Years in the company

Matthew Simpson

Parts Executive
  • Years in the company

Chris Plumb

Parts Executive
  • Years in the company

Dylan Tipping

Parts Executive
  • Years in the company

Matthew McGibbon

Parts Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As always

Service
Many thanks for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Well looked after and very helpful

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Fault diagnosed & repair done quickly

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very satisfied with all aspects of service.

Service
We are very glad we were able to help, many thanks. Joanne Houston, Head of Business.

I was totally satisfied with all aspects of my recent visit to Prentice.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Had no complaints

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Good customer service

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Same as above

Service
Thank you for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Good service, good customer care, etc

Service
We greatly appreciate your positive comments, many thanks. Joanne Houston, Head of Business.

Everything was made simple, I was given a lift to work while the car was looked after.

Service
Thank you for your excellent feedback. Joanne Houston, Head of Business.

Andy in tyres sorted my winter tyres and was very helpful

Service
Andy is delighted with your feedback, thank you. Joanne Houston, Head of Business.

They go the extra mile!

Service
We are delighted with your positive feedback. Thank you. Joanne Houston. Head of Business.

Always very professional and efficient service from the staff at Prentice Portadown

Service
I am delighted with your feedback, glad we could assist you. Joanne Houston, Head of Business

Efficient and fixed the problem quickly

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Was looked after by Adrian Pollock who got the matter dealt with. He also gave me a courteous car and when my own car was ready for collection, Adrian brought it down for me meaning I hadn't to travel to Portadown to collect it.

Service
Many thanks for your positive comments. Joanne Houston, Head of Business.

My first service on this car so not a lot to be done this time.

Service
Glad you were happy with your experience. Joanne Houston, Head of Business.

Brilliant after sales service.

Service
Great to hear your feedback, thank you. Joanne Houston, Head of Business

Quick, work well done. Polite staff. Nice COFFEE,,,

Service
Many thanks for your positive comments. Joanne Houston, Head of Business

Made to feel welcome at Prentice and service was carried out on a Saturday morning while I waited. Prentice included cleaning out the windscreen washer bottle, which was blocked, with the cost of the service and gave some welcome discount as well.

Service
We appreciate your positive feedback, thank you. Joanne Houston, Head of Business.

The work was done in a timely manner at a good price and my car was returned in beautiful condition

Service
Thank you for your positive feedback, Joanne Houston, Head of Business.

Because it is simple and true

Service
I appreciate your great feedback, thank you. Joanne Houston, Head of Business.

All I can say is excellent

Service
Thank you for the excellent feedback. Joanne Houston, Head of Business.

Very professional throughout

Service
I appreciate your positive feedback, thank you. Joanne Houston, Head of Business.

The work was good - communications were difficult. It seemed like every time I phoned the service desk there was nobody there. A receptionist would take my number - I was always called back.

Service
Thank you for your feedback. I understand a colleague has been in touch to discuss. Joanne Houston, Head of Business.

Because it was done on time

Service
I appreciate your positive feedback. Thank you. Joanne Houston, Head of Business.

Kept informed while waiting

Service
Thank you for your positive comments. Joanne Houston, Head of business.

Know that work is of the highest standard and can just phone with payment on return of car.

Service
Thank you so much for your encouraging feedback. We enjoy meeting our customers' needs. Joanne Houston, Head of business.

For me perfect

Service
Thank you for your great feedback. Joanne Houston, Head of Business.

Very good service and friendly

Service
Thank you for your feedback, Joanne Houston, Head of Business.

Prentice aren’t my closest BMW dealer, but I’m glad I made the decision to travel a bit further. Very helpful and accommodating during my 2 visits, and more personal than other main dealers have been in the past.

Service
We are only too glad to help. We appreciate you choosing Prentice. Joanne Housston, Head of Business.

job carried out on schedule and to a high standard

Service
Thanks for your feedback. Joanne Houston, Head of Business.

From phoning to make arrangements to receiving the car back again, every step was done efficiently and to ensure our satisfaction. We were given a quality courtesy car and our car was returned valeted. Excellent service.

Service
Delighted that you enjoyed your experience with us. Joanne Houston, Head of Business.

I choose to wait for my car but there was a problem with the car. I was immediately offered a car and I picked up my car the next day, service complete and car washed. Excellent the problem was explained well done .

Service
Delighted that we were able to assist. Joanne Houston, Head of Business.

I always recommend Prentice and would not use another dealer. After sales service is like no other garage I have ever used. Once you buy a car from other garages they don’t want to know. Prentice after sales service is beyond excellent.

Service
We really appreciate your kind comments. Thanks. Joanne Houston, Head of Business.

All good apart from a poor interior valet.

Service
I understand that a colleague from our Aftersales Team has been in touch to discuss. Joanne Houston, Head of Business.

I was completely satisfied with the service received and how prompt the sales executive was at each step of the process.

Sales
We are delighted with your great feedback. We are very glad we could be of assistance. Many thanks. Joanne Houston, Head of Business.

The team are great at providing a very efficient delivery process and effective presentation of the car during purchase

Sales
The team are delighted to have been of assistance with your new car purchase. Joanne Houston. Head of Business.

Location, building, facilities and Sales Person Stephen Harkness——all excellent.

Sales
Stephen is delighted with your feedback. Thank you. Joanne Houston. Head of Business.

I was well informed and treated during all aspects of the transaction.

Sales
We are delighted to hear this. Thank you. Joanne Houston. Head of Business.

I had nothing to complain about

Sales
Thank you for your feedback. Joanne Houston, Head of Business.

Service was off the highest order

Sales
Great to hear your positive feedback. Joanne Houston, Head of Business.